-50
NPS
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Bates White, LLC
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About Bates White, LLC's Brand
Bates White is an economic consulting firm offering services to law firms, Fortune 500 companies, and government agencies
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Bates White, LLC NPS
Bates White, LLC's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Bates White, LLC's customers would recommend using the product based on a scale of -100 to 100.
Bates White, LLC Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Bates White, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
May 2024 -50 | May 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bates White, LLC Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Bates White, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bates White, LLC Product Quality
3.7/5
Bates White, LLC has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Bates White, LLC Product Information
Bates White, LLC’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.bateswhite.com/
- Company Size
- 201-500 Employees
Industry
Professional Services
Bates White, LLC Pricing
Bates White, LLC ROI & Value For Money
4.5/5
Bates White, LLC has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Bates White, LLC Customer Satisfaction (CSAT)
Bates White, LLC Customer Satisfaction (CSAT) Score
50 / 100
Bates White, LLC has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bates White, LLC Customer Service
4.5/5
Bates White, LLC has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Bates White, LLC's Customer Service
Address
2001 K St. NW, North Building, Suite 500, Washington, DC 20006
Website
http://www.bateswhite.com/
Phone Number
202.408.6110
Bates White, LLC as an Employer
4.1/5
Bates White, LLC has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Bates White, LLC scored a -50 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Bates White, LLC would recommend the brand to a friend. ENPS measures how likely Bates White, LLC employees would recommend working at Bates White, LLC to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
