0
NPS
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Bauer media
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About Bauer media's Brand
Bauer Media is a publisher of a variety of media, with a focus on magazines.
Brand at a Glance
100%
Customer Loyalty
3.3/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Bauer media NPS
Bauer media's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Bauer media's customers would recommend using the product based on a scale of -100 to 100.
Bauer media Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Bauer media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Sep 2022 50 | Sep 2022 | 50 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bauer media Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bauer media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bauer media Product Quality
3.3/5
Bauer media has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bauer media's overall Product Quality score rated by its users and customers.
Bauer media Product Information
Bauer media’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.bauermedia.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Bauer media Pricing
Bauer media ROI & Value For Money
4.5/5
Bauer media has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Bauer media Customer Satisfaction (CSAT)
Bauer media Customer Satisfaction (CSAT) Score
67 / 100
Bauer media has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bauer media Customer Service
4.5/5
Bauer media has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Bauer media's Customer Service
Address
Burchardstraße 11, Hamburg, IA United States of America
Website
http://www.bauermedia.com
Phone Number
+49 40 30192469
Bauer media as an Employer
2.4/5
Bauer media has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Bauer media scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Bauer media would recommend the brand to a friend. ENPS measures how likely Bauer media employees would recommend working at Bauer media to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
