0
NPS
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BaxterStorey
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About BaxterStorey's Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BaxterStorey NPS
BaxterStorey's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BaxterStorey's customers would recommend using the product based on a scale of -100 to 100.
BaxterStorey Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BaxterStorey NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BaxterStorey Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BaxterStorey users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BaxterStorey Product Quality
1.5/5
BaxterStorey has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BaxterStorey's overall Product Quality score rated by its users and customers.
BaxterStorey Product Information
BaxterStorey’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.baxterstorey.com
- Company Size
- 5,001-10,000 Employees
BaxterStorey Pricing
BaxterStorey ROI & Value For Money
1.5/5
BaxterStorey has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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BaxterStorey Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BaxterStorey Customer Service
1.5/5
BaxterStorey has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BaxterStorey's overall Customer Service score rated by its users and customers.
About BaxterStorey's Customer Service
Address
United Kingdom
Website
http://www.baxterstorey.com
BaxterStorey as an Employer
Consumer vs. Employees
BaxterStorey scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of BaxterStorey would recommend the brand to a friend. ENPS measures how likely BaxterStorey employees would recommend working at BaxterStorey to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 0% | Promoters |
|---|---|
| 60% | Passive |
| 40% | Detractors |
