-34
NPS
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Bay Area News Group
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About Bay Area News Group's Brand
Bay Area News Group provide online, print, and mobile advertising solutions to businesses on a local, regional, and national level.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Bay Area News Group NPS
Bay Area News Group's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Bay Area News Group's customers would recommend using the product based on a scale of -100 to 100.
Bay Area News Group Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Bay Area News Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 -33 | Nov 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bay Area News Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Bay Area News Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bay Area News Group Product Quality
3.2/5
Bay Area News Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bay Area News Group's overall Product Quality score rated by its users and customers.
Bay Area News Group Product Information
Bay Area News Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Content
Social
Bay Area News Group Pricing
Bay Area News Group ROI & Value For Money
2.7/5
Bay Area News Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Bay Area News Group Customer Satisfaction (CSAT)
Bay Area News Group Customer Satisfaction (CSAT) Score
33 / 100
Bay Area News Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bay Area News Group Customer Service
2.7/5
Bay Area News Group has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bay Area News Group's overall Customer Service score rated by its users and customers.
About Bay Area News Group's Customer Service
Address
4000 Executive Parkway, Suite 200, San Ramon, CA
Website
http://info.bayareanewsgroup.com
Phone Number
925-302-1600
Bay Area News Group as an Employer
3.2/5
Bay Area News Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Bay Area News Group scored a -34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Bay Area News Group would recommend the brand to a friend. ENPS measures how likely Bay Area News Group employees would recommend working at Bay Area News Group to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
