-30
NPS
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BAYADA Home Health Care
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About BAYADA Home Health Care's Brand
Brand at a Glance
74%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
BAYADA Home Health Care CMO
BAYADA Home Health Care NPS
BAYADA Home Health Care's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether BAYADA Home Health Care's customers would recommend using the product based on a scale of -100 to 100.
BAYADA Home Health Care Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
BAYADA Home Health Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -27 | Feb 2024 | -27 |
Mar 2024 -28 | Mar 2024 | -28 |
Apr 2024 -30 | Apr 2024 | -30 |
Jun 2024 -29 | Jun 2024 | -29 |
Jul 2024 -29 | Jul 2024 | -29 |
Nov 2024 -32 | Nov 2024 | -32 |
Dec 2024 -33 | Dec 2024 | -33 |
Feb 2025 -31 | Feb 2025 | -31 |
May 2025 -33 | May 2025 | -33 |
Jun 2025 -33 | Jun 2025 | -33 |
Nov 2025 -31 | Nov 2025 | -31 |
Feb 2026 -30 | Feb 2026 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BAYADA Home Health Care NPS by Gender
Male customers rated BAYADA Home Health Care's NPS 5 points higher than Female customers.
Male
-37
BAYADA Home Health Care's NPS was rated -37 by Male customers on Comparably.
27%
Promoters
9%
Passives
64%
Detractors
Female
-42
BAYADA Home Health Care's NPS was rated -42 by Female customers on Comparably.
23%
Promoters
12%
Passives
65%
Detractors
BAYADA Home Health Care NPS by Ethnicity
BAYADA Home Health Care's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -70 | Caucasian | -70 |
African American/Black 0 | African American/Black | 0 |
Other -34 | Other | -34 |
BAYADA Home Health Care NPS by Age
BAYADA Home Health Care's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
BAYADA Home Health Care NPS by Usage
BAYADA Home Health Care's NPS was rated the highest by customers who have used BAYADA Home Health Care's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -36 | Less than 1 Year | -36 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
BAYADA Home Health Care Customer Reviews
Out of the 8 BAYADA Home Health Care customer reviews 3 were positive and 5 were constructive. BAYADA Home Health Care customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BAYADA Home Health Care Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of BAYADA Home Health Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BAYADA Home Health Care Customer Loyalty Score by Gender
Male customers rated BAYADA Home Health Care's Customer Loyalty score 17% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BAYADA Home Health Care.
Male
75%
Yes
Female
58%
Yes
BAYADA Home Health Care Customer Loyalty Score by Ethnicity
BAYADA Home Health Care's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BAYADA Home Health Care.
52
out of 100
Caucasian
100
out of 100
African American/Black
40
out of 100
Other
BAYADA Home Health Care Customer Loyalty Score by Age
BAYADA Home Health Care's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BAYADA Home Health Care.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 64% | 51-55 | 64% |
56-60 100% | 56-60 | 100% |
66+ 43% | 66+ | 43% |
BAYADA Home Health Care Customer Loyalty Score by Usage
BAYADA Home Health Care's Customer Loyalty score was rated the highest by customers who have used BAYADA Home Health Care's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BAYADA Home Health Care Customer Loyalty Score by Industry
BAYADA Home Health Care's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BAYADA Home Health Care Product Quality
2.8/5
BAYADA Home Health Care has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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BAYADA Home Health Care Product Information
BAYADA Home Health Care’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated BAYADA Home Health Care's product the highest. Reviewers from the Tech industry rated BAYADA Home Health Care the lowest at 1.8.
- Website
- https://www.bayada.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into BAYADA Home Health Care Product Quality
BAYADA Home Health Care's Product Quality score was rated highest by customers who have used BAYADA Home Health Care's products/services for 1 to 2 Years, and rated lowest by customers who have used BAYADA Home Health Care's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked BAYADA Home Health Care's Product Quality.
Ranked BAYADA Home Health Care Product Quality the Highest
Ranked BAYADA Home Health Care Product Quality the Lowest
BAYADA Home Health Care Product Quality Score by Gender
BAYADA Home Health Care's Product Quality score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BAYADA Home Health Care.
Male
2.5/5
Female
2.5/5
BAYADA Home Health Care Product Quality Score by Ethnicity
BAYADA Home Health Care's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BAYADA Home Health Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.3 | Other | 2.3 |
BAYADA Home Health Care Product Quality Score by Age
BAYADA Home Health Care's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BAYADA Home Health Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
56-60 2.6 | 56-60 | 2.6 |
66+ 2.1 | 66+ | 2.1 |
BAYADA Home Health Care Product Quality Score by Usage
BAYADA Home Health Care's Product Quality score was rated the highest by customers who have used BAYADA Home Health Care's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BAYADA Home Health Care Product Quality Score by Industry
BAYADA Home Health Care's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BAYADA Home Health Care Pricing
BAYADA Home Health Care ROI & Value For Money
2.5/5
BAYADA Home Health Care has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BAYADA Home Health Care's overall ROI score rated by its users and customers.
BAYADA Home Health Care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from BAYADA Home Health Care.
Quick Insights into BAYADA Home Health Care ROI
BAYADA Home Health Care's ROI score was rated highest by customers who have used BAYADA Home Health Care's products/services for 1 to 2 Years, and rated lowest by customers who have used BAYADA Home Health Care's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked BAYADA Home Health Care's ROI score.
Ranked BAYADA Home Health Care ROI the Highest
Ranked BAYADA Home Health Care ROI the Lowest
BAYADA Home Health Care ROI Score by Gender
Male customers rated BAYADA Home Health Care's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BAYADA Home Health Care.
Male
2.5/5
Female
2.3/5
BAYADA Home Health Care ROI Score by Ethnicity
BAYADA Home Health Care's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BAYADA Home Health Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2.1 | Other | 2.1 |
BAYADA Home Health Care ROI Score by Age
BAYADA Home Health Care's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BAYADA Home Health Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.2 | 51-55 | 2.2 |
56-60 3 | 56-60 | 3 |
66+ 1.6 | 66+ | 1.6 |
BAYADA Home Health Care ROI Score by Usage
BAYADA Home Health Care's ROI score was rated the highest by customers who have used BAYADA Home Health Care's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BAYADA Home Health Care ROI Score by Industry
BAYADA Home Health Care's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BAYADA Home Health Care Customer Satisfaction (CSAT)
BAYADA Home Health Care Customer Satisfaction (CSAT) Score
43 / 100
BAYADA Home Health Care has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
15%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BAYADA Home Health Care Customer Satisfaction
BAYADA Home Health Care's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked BAYADA Home Health Care's Customer Satisfaction.
Ranked BAYADA Home Health Care Customer Satisfaction the Highest
Ranked BAYADA Home Health Care Customer Satisfaction the Lowest
BAYADA Home Health Care Customer Satisfaction Score by Gender
Male customers rated BAYADA Home Health Care's Customer Satisfaction score 30 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BAYADA Home Health Care.
76 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
46 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 38% |
BAYADA Home Health Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BAYADA Home Health Care's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BAYADA Home Health Care.
37 / 100
Very Satisfied
28%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
36%
CSAT according to Other
BAYADA Home Health Care's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BAYADA Home Health Care.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
BAYADA Home Health Care Customer Satisfaction Score by Age
BAYADA Home Health Care's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BAYADA Home Health Care.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 66+ | 45% |
BAYADA Home Health Care Customer Satisfaction Score by Usage
BAYADA Home Health Care's Customer Satisfaction score was rated the highest by customers who have used BAYADA Home Health Care's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BAYADA Home Health Care Customer Satisfaction Score by Industry
BAYADA Home Health Care's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}BAYADA Home Health Care Customer Service
2.4/5
BAYADA Home Health Care has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BAYADA Home Health Care's overall Customer Service score rated by its users and customers.
About BAYADA Home Health Care's Customer Service
Address
4300 Haddonfield Rd, Pennsauken, NJ 08109
Website
https://www.bayada.com
Phone Number
1-888-546-3320
BAYADA Home Health Care's Social Links
Quick Insights into BAYADA Home Health Care Customer Service
BAYADA Home Health Care's Customer Service score was rated highest by customers who have used BAYADA Home Health Care's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked BAYADA Home Health Care's Customer Service score.
Ranked BAYADA Home Health Care Customer Service the Highest
Ranked BAYADA Home Health Care Customer Service the Lowest
BAYADA Home Health Care Customer Service Score by Gender
Male customers rated BAYADA Home Health Care's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BAYADA Home Health Care.
Male
2.5/5
Female
2.2/5
BAYADA Home Health Care Customer Service Score by Ethnicity
BAYADA Home Health Care's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BAYADA Home Health Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 2.1 | Other | 2.1 |
BAYADA Home Health Care Customer Service Score by Age
BAYADA Home Health Care's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BAYADA Home Health Care.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.4 | 51-55 | 2.4 |
56-60 3 | 56-60 | 3 |
66+ 1.5 | 66+ | 1.5 |
BAYADA Home Health Care Customer Service Score by Usage
BAYADA Home Health Care's Customer Service score was rated the highest by customers who have used BAYADA Home Health Care's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BAYADA Home Health Care Customer Service Score by Industry
BAYADA Home Health Care's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
BAYADA Home Health Care as an Employer
2.9/5
BAYADA Home Health Care has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of BAYADA Home Health Care
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
BAYADA Home Health Care scored a -30 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of BAYADA Home Health Care would recommend the brand to a friend. ENPS measures how likely BAYADA Home Health Care employees would recommend working at BAYADA Home Health Care to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
