-100
NPS
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Bayard Advertising
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About Bayard Advertising's Brand
"Bayard is an advertising agency that engages in web development, advertising and RPO services."
Brand at a Glance
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Bayard Advertising NPS
Bayard Advertising's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bayard Advertising's customers would recommend using the product based on a scale of -100 to 100.
Bayard Advertising Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bayard Advertising NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bayard Advertising Product Quality
2.5/5
Bayard Advertising has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Bayard Advertising Product Information
Bayard Advertising’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.bayardad.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Bayard Advertising Pricing
Bayard Advertising ROI & Value For Money
1.5/5
Bayard Advertising has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Bayard Advertising Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bayard Advertising Customer Service
1.5/5
Bayard Advertising has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Bayard Advertising's Customer Service
Address
York, NY
Website
http://www.bayardad.com/
Bayard Advertising as an Employer
4.1/5
Bayard Advertising has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Bayard Advertising scored a -100 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Bayard Advertising would recommend the brand to a friend. ENPS measures how likely Bayard Advertising employees would recommend working at Bayard Advertising to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
