38
NPS
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Bayer CropScience
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About Bayer CropScience's Brand
Operator in the crop protection industry. The company is headquartered in Mumbai, India.
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Bayer CropScience NPS
Bayer CropScience's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Bayer CropScience's customers would recommend using the product based on a scale of -100 to 100.
Bayer CropScience Overall NPS
| 62% | Promoters |
|---|---|
| 14% | Passives |
| 24% | Detractors |
Bayer CropScience NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 49 | May 2022 | 49 |
Oct 2022 63 | Oct 2022 | 63 |
Nov 2022 44 | Nov 2022 | 44 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 45 | Mar 2023 | 45 |
Jul 2023 38 | Jul 2023 | 38 |
Aug 2023 43 | Aug 2023 | 43 |
Sep 2023 25 | Sep 2023 | 25 |
Feb 2024 27 | Feb 2024 | 27 |
Jun 2024 30 | Jun 2024 | 30 |
Dec 2024 35 | Dec 2024 | 35 |
Apr 2025 37 | Apr 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bayer CropScience NPS by Gender
Male customers rated Bayer CropScience's NPS 50 points higher than Female customers.
Male
50
Bayer CropScience's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
0
Bayer CropScience's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Bayer CropScience NPS by Ethnicity
Bayer CropScience's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Bayer CropScience NPS by Usage
Bayer CropScience's NPS was rated 34 points by customers who have used Bayer CropScience's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Bayer CropScience Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Bayer CropScience users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bayer CropScience Customer Loyalty Score by Gender
Male customers rated Bayer CropScience's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bayer CropScience.
Male
100%
Yes
Female
70%
Yes
Bayer CropScience Customer Loyalty Score by Ethnicity
Bayer CropScience's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bayer CropScience.
78
out of 100
Caucasian
Bayer CropScience Customer Loyalty Score by Usage
Bayer CropScience's Customer Loyalty score was rated 70% by customers who have used Bayer CropScience's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bayer CropScience Customer Loyalty Score by Industry
Bayer CropScience's Customer Loyalty score was rated 100% by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bayer CropScience Product Quality
4.1/5
Bayer CropScience has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Bayer CropScience Product Information
Bayer CropScience’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated Bayer CropScience's product the highest.
- Website
- www.cropscience.bayer.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Bayer CropScience Product Quality
Bayer CropScience's Product Quality score was rated highest by customers from the Chemicals industry, and rated lowest by Male customers.
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Ranked Bayer CropScience Product Quality the Highest
Ranked Bayer CropScience Product Quality the Lowest
Bayer CropScience Product Quality Score by Gender
Female customers rated Bayer CropScience's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bayer CropScience.
Male
4.1/5
Female
4.3/5
Bayer CropScience Product Quality Score by Ethnicity
Bayer CropScience's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bayer CropScience.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Bayer CropScience Product Quality Score by Usage
Bayer CropScience's Product Quality score was rated 4.6 stars by customers who have used Bayer CropScience's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bayer CropScience Product Quality Score by Industry
Bayer CropScience's Product Quality score was rated 5 stars by Chemicals industry customers.
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Bayer CropScience Pricing
Bayer CropScience ROI & Value For Money
4.2/5
Bayer CropScience has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bayer CropScience's overall ROI score rated by its users and customers.
Bayer CropScience Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry.
Quick Insights into Bayer CropScience ROI
Bayer CropScience's ROI score was rated highest by customers from the Chemicals industry, and rated lowest by Female customers.
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Ranked Bayer CropScience ROI the Highest
Ranked Bayer CropScience ROI the Lowest
Bayer CropScience ROI Score by Gender
Male customers rated Bayer CropScience's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bayer CropScience.
Male
4.4/5
Female
3.8/5
Bayer CropScience ROI Score by Ethnicity
Bayer CropScience's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bayer CropScience.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Bayer CropScience ROI Score by Usage
Bayer CropScience's ROI score was rated 3.8 stars by customers who have used Bayer CropScience's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bayer CropScience ROI Score by Industry
Bayer CropScience's ROI score was rated 4.5 stars by Chemicals industry customers.
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Bayer CropScience Customer Satisfaction (CSAT)
Bayer CropScience Customer Satisfaction (CSAT) Score
75 / 100
Bayer CropScience has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
19%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bayer CropScience Customer Satisfaction
Bayer CropScience's Customer Satisfaction score was rated highest by Male customers.
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Ranked Bayer CropScience Customer Satisfaction the Highest
Bayer CropScience Customer Satisfaction Score by Gender
Bayer CropScience's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bayer CropScience.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bayer CropScience Customer Service
4.2/5
Bayer CropScience has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Bayer CropScience's Customer Service
Address
, Mumbai,
Website
www.cropscience.bayer.com
Quick Insights into Bayer CropScience Customer Service
Bayer CropScience's Customer Service score was rated highest by customers from the Chemicals industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bayer CropScience's Customer Service score.
Ranked Bayer CropScience Customer Service the Highest
Ranked Bayer CropScience Customer Service the Lowest
Bayer CropScience Customer Service Score by Gender
Bayer CropScience's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bayer CropScience.
Male
4.1/5
Female
4.1/5
Bayer CropScience Customer Service Score by Ethnicity
Bayer CropScience's Customer Service score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bayer CropScience.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Bayer CropScience Customer Service Score by Usage
Bayer CropScience's Customer Service score was rated 3.8 stars by customers who have used Bayer CropScience's products/services for Over 10 Years.
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Bayer CropScience Customer Service Score by Industry
Bayer CropScience's Customer Service score was rated 4.6 stars by Chemicals industry customers.
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Bayer CropScience as an Employer
3.5/5
Bayer CropScience has a 3.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Bayer CropScience scored a 38 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Bayer CropScience would recommend the brand to a friend. ENPS measures how likely Bayer CropScience employees would recommend working at Bayer CropScience to a friend.
Net Promoter Score
38
NPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 34% | Promoters |
|---|---|
| 35% | Passive |
| 31% | Detractors |
