-34
NPS
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Bayview Loan Servicing, LLC
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About Bayview Loan Servicing, LLC's Brand
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Bayview Loan Servicing, LLC NPS
Bayview Loan Servicing, LLC's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Bayview Loan Servicing, LLC's customers would recommend using the product based on a scale of -100 to 100.
Bayview Loan Servicing, LLC Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Bayview Loan Servicing, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Aug 2021 -33 | Aug 2021 | -33 |
May 2023 0 | May 2023 | 0 |
Dec 2023 -20 | Dec 2023 | -20 |
Mar 2025 -33 | Mar 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bayview Loan Servicing, LLC Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Bayview Loan Servicing, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bayview Loan Servicing, LLC Product Quality
2.5/5
Bayview Loan Servicing, LLC has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Bayview Loan Servicing, LLC Product Information
Bayview Loan Servicing, LLC’s product quality score is a 2.5 out of 5 as rated by its users and customers.
Industry
Tech
Financial Services
Bayview Loan Servicing, LLC Pricing
Bayview Loan Servicing, LLC ROI & Value For Money
2.4/5
Bayview Loan Servicing, LLC has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Bayview Loan Servicing, LLC Customer Satisfaction (CSAT)
Bayview Loan Servicing, LLC Customer Satisfaction (CSAT) Score
33 / 100
Bayview Loan Servicing, LLC has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bayview Loan Servicing, LLC Customer Service
2.4/5
Bayview Loan Servicing, LLC has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Bayview Loan Servicing, LLC's Customer Service
Website
https://www.bayviewloanservicing.com/
Bayview Loan Servicing, LLC as an Employer
Consumer vs. Employees
Bayview Loan Servicing, LLC scored a -34 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Bayview Loan Servicing, LLC would recommend the brand to a friend. ENPS measures how likely Bayview Loan Servicing, LLC employees would recommend working at Bayview Loan Servicing, LLC to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
