100
NPS
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BCA
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About BCA's Brand
The UK and Europe's largest used vehicle marketplace
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
BCA NPS
BCA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether BCA's customers would recommend using the product based on a scale of -100 to 100.
BCA Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
BCA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCA Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of BCA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BCA Product Quality
4.1/5
BCA has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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BCA Product Information
BCA’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
BCA Pricing
BCA ROI & Value For Money
4.1/5
BCA has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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BCA Customer Satisfaction (CSAT)
BCA Customer Satisfaction (CSAT) Score
100 / 100
BCA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BCA Customer Service
4.1/5
BCA has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About BCA's Customer Service
Address
Headway House, Crosby Way,, Surrey,
Website
http://www.british-car-auctions.co.uk/
Phone Number
44 1252 721200
Consumer vs. Employees
BCA scored a 100 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of BCA would recommend the brand to a friend. ENPS measures how likely BCA employees would recommend working at BCA to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
