-38
NPS
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BCE
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About BCE's Brand
Brand at a Glance
65%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
BCE NPS
BCE's Net Promoter Score (NPS) is a -38 with 24% Promoters, 14% Passives, and 62% Detractors. Net Promoter Score tracks whether BCE's customers would recommend using the product based on a scale of -100 to 100.
BCE Overall NPS
| 24% | Promoters |
|---|---|
| 14% | Passives |
| 62% | Detractors |
BCE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -48 | Sep 2022 | -48 |
Nov 2022 -50 | Nov 2022 | -50 |
Jan 2023 -52 | Jan 2023 | -52 |
Mar 2023 -45 | Mar 2023 | -45 |
Feb 2024 -44 | Feb 2024 | -44 |
Mar 2024 -42 | Mar 2024 | -42 |
May 2024 -47 | May 2024 | -47 |
Oct 2024 -44 | Oct 2024 | -44 |
Nov 2024 -38 | Nov 2024 | -38 |
Dec 2024 -41 | Dec 2024 | -41 |
Jan 2025 -35 | Jan 2025 | -35 |
May 2025 -38 | May 2025 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCE NPS by Gender
BCE's NPS was rated -70 by Male customers on Comparably.
Male
-70
BCE's NPS was rated -70 by Male customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Female
N/A
BCE's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BCE NPS by Ethnicity
BCE's NPS was rated -51 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
BCE NPS by Usage
BCE's NPS was rated -20 points by customers who have used BCE's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -20 | Over 10 Years | -20 |
BCE Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of BCE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BCE Customer Loyalty Score by Gender
BCE's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BCE.
Male
55%
Yes
Female
N/A
Yes
BCE Customer Loyalty Score by Ethnicity
BCE's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BCE.
70
out of 100
Caucasian
BCE Customer Loyalty Score by Usage
BCE's Customer Loyalty score was rated 100% by customers who have used BCE's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BCE Product Quality
2.6/5
BCE has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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BCE Product Information
BCE’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.bce.co.za
Industry
Media
Quick Insights into BCE Product Quality
BCE's Product Quality score was rated highest by customers who have used BCE's products/services for Over 10 Years.
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Ranked BCE Product Quality the Highest
BCE Product Quality Score by Gender
BCE's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BCE.
Male
1.6/5
Female
N/A
BCE Product Quality Score by Ethnicity
BCE's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BCE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
BCE Product Quality Score by Usage
BCE's Product Quality score was rated 3 stars by customers who have used BCE's products/services for Over 10 Years.
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BCE Pricing
BCE ROI & Value For Money
2.5/5
BCE has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into BCE ROI
BCE's ROI score was rated highest by customers who have used BCE's products/services for Over 10 Years.
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Ranked BCE ROI the Highest
BCE ROI Score by Gender
BCE's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BCE.
Male
1.5/5
Female
N/A
BCE ROI Score by Ethnicity
BCE's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BCE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
BCE ROI Score by Usage
BCE's ROI score was rated 2.7 stars by customers who have used BCE's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BCE Customer Satisfaction (CSAT)
BCE Customer Satisfaction (CSAT) Score
35 / 100
BCE has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
14%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BCE Customer Satisfaction
BCE's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked BCE Customer Satisfaction the Highest
BCE Customer Satisfaction Score by Gender
BCE's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BCE.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
BCE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BCE's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BCE.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
BCE Customer Service
2.6/5
BCE has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock BCE's overall Customer Service score rated by its users and customers.
About BCE's Customer Service
Website
http://www.bce.co.za
Quick Insights into BCE Customer Service
BCE's Customer Service score was rated highest by customers who have used BCE's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked BCE's Customer Service score.
Ranked BCE Customer Service the Highest
BCE Customer Service Score by Gender
BCE's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BCE.
Male
1.8/5
Female
N/A
BCE Customer Service Score by Ethnicity
BCE's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BCE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
BCE Customer Service Score by Usage
BCE's Customer Service score was rated 2.3 stars by customers who have used BCE's products/services for Over 10 Years.
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BCE as an Employer
2.9/5
BCE has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
BCE scored a -38 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of BCE would recommend the brand to a friend. ENPS measures how likely BCE employees would recommend working at BCE to a friend.
Net Promoter Score
-38
NPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 33% | Promoters |
|---|---|
| 29% | Passive |
| 38% | Detractors |
