0
NPS
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Brand Page
BCS
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About BCS' Brand
The Chartered Institute for IT
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
BCS NPS
BCS's Net Promoter Score (NPS) is a 0 with 20% Promoters, 60% Passives, and 20% Detractors. Net Promoter Score tracks whether BCS's customers would recommend using the product based on a scale of -100 to 100.
BCS Overall NPS
| 20% | Promoters |
|---|---|
| 60% | Passives |
| 20% | Detractors |
BCS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Jan 2023 0 | Jan 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCS Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of BCS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BCS Product Quality
3.7/5
BCS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BCS' overall Product Quality score rated by its users and customers.
BCS Product Information
BCS’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.bcsfootball.org
- Company Size
- 11-50 Employees
Industry
Tech
Content
Education
Enterprise
Media
Productivity
SaaS
Sports & Entertainment
BCS Pricing
BCS ROI & Value For Money
3.4/5
BCS has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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BCS Customer Satisfaction (CSAT)
BCS Customer Satisfaction (CSAT) Score
50 / 100
BCS has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BCS Customer Service
3.8/5
BCS has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About BCS's Customer Service
Address
Irvine, CA United States of America
Website
http://www.bcsfootball.org
BCS as an Employer
2.8/5
BCS has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
BCS scored a 0 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of BCS would recommend the brand to a friend. ENPS measures how likely BCS employees would recommend working at BCS to a friend.
Net Promoter Score
0
NPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
