28
NPS
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BDO USA, LLP
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About BDO USA, LLP's Brand
For more than 100 years, BDO USA has provided professional assurance, tax and advisory services to a wide range of publicly traded and privately held companies. The firm offers a sophisticated array of services and global capabilities, combined with the personal attention of experienced and committed professionals. BDO serves clients through more than 70 offices and over 750 independent alliance firm locations nationwide. As an independent Member Firm of BDO International Limited, BDO serves multi-national clients through a global network of more than 91,000 people working out of over 1,650 offices across 167 countries.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
BDO USA, LLP NPS
BDO USA, LLP's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether BDO USA, LLP's customers would recommend using the product based on a scale of -100 to 100.
BDO USA, LLP Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
BDO USA, LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 14 | Feb 2023 | 14 |
Apr 2023 15 | Apr 2023 | 15 |
Jun 2023 11 | Jun 2023 | 11 |
Sep 2023 15 | Sep 2023 | 15 |
Oct 2023 16 | Oct 2023 | 16 |
Jan 2024 18 | Jan 2024 | 18 |
Apr 2024 20 | Apr 2024 | 20 |
Aug 2024 21 | Aug 2024 | 21 |
Nov 2024 23 | Nov 2024 | 23 |
Feb 2025 25 | Feb 2025 | 25 |
Jul 2025 26 | Jul 2025 | 26 |
Oct 2025 26 | Oct 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BDO USA, LLP NPS by Gender
BDO USA, LLP's NPS was rated -34 by Male customers on Comparably.
Male
-34
BDO USA, LLP's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
BDO USA, LLP's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BDO USA, LLP NPS by Ethnicity
BDO USA, LLP's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
BDO USA, LLP NPS by Age
BDO USA, LLP's NPS was rated 50 points by customers ages 46-50 on Comparably.
BDO USA, LLP NPS by Usage
BDO USA, LLP's NPS was rated 50 points by customers who have used BDO USA, LLP's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
BDO USA, LLP Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of BDO USA, LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BDO USA, LLP Customer Loyalty Score by Gender
BDO USA, LLP's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
BDO USA, LLP Customer Loyalty Score by Ethnicity
BDO USA, LLP's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
BDO USA, LLP Customer Loyalty Score by Age
BDO USA, LLP's Customer Loyalty score was rated 78% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
BDO USA, LLP Customer Loyalty Score by Usage
BDO USA, LLP's Customer Loyalty score was rated 78% by customers who have used BDO USA, LLP's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BDO USA, LLP Customer Loyalty Score by Industry
BDO USA, LLP's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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BDO USA, LLP Product Quality
3.5/5
BDO USA, LLP has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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BDO USA, LLP Product Information
BDO USA, LLP’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated BDO USA, LLP's product the highest. Reviewers from the Tech industry rated BDO USA, LLP the lowest at 3.1.
- Website
- http://www.bdo.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Accounting
Quick Insights into BDO USA, LLP Product Quality
BDO USA, LLP's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked BDO USA, LLP Product Quality the Highest
Ranked BDO USA, LLP Product Quality the Lowest
BDO USA, LLP Product Quality Score by Gender
BDO USA, LLP's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
BDO USA, LLP Product Quality Score by Ethnicity
BDO USA, LLP's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BDO USA, LLP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
BDO USA, LLP Product Quality Score by Age
BDO USA, LLP's Product Quality score was rated 3.9 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BDO USA, LLP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.9 | 46-50 | 3.9 |
BDO USA, LLP Product Quality Score by Usage
BDO USA, LLP's Product Quality score was rated 3.6 stars by customers who have used BDO USA, LLP's products/services for Less than 1 Year.
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BDO USA, LLP Product Quality Score by Industry
BDO USA, LLP's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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BDO USA, LLP Pricing
BDO USA, LLP ROI & Value For Money
3.5/5
BDO USA, LLP has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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BDO USA, LLP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from BDO USA, LLP.
Quick Insights into BDO USA, LLP ROI
BDO USA, LLP's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked BDO USA, LLP ROI the Highest
Ranked BDO USA, LLP ROI the Lowest
BDO USA, LLP ROI Score by Gender
BDO USA, LLP's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BDO USA, LLP.
Male
2.5/5
Female
N/A
BDO USA, LLP ROI Score by Ethnicity
BDO USA, LLP's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BDO USA, LLP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
BDO USA, LLP ROI Score by Age
BDO USA, LLP's ROI score was rated 3.9 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BDO USA, LLP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.9 | 46-50 | 3.9 |
BDO USA, LLP ROI Score by Usage
BDO USA, LLP's ROI score was rated 3.6 stars by customers who have used BDO USA, LLP's products/services for Less than 1 Year.
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BDO USA, LLP ROI Score by Industry
BDO USA, LLP's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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BDO USA, LLP Customer Satisfaction (CSAT)
BDO USA, LLP Customer Satisfaction (CSAT) Score
68 / 100
BDO USA, LLP has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BDO USA, LLP Customer Satisfaction
BDO USA, LLP's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked BDO USA, LLP Customer Satisfaction the Highest
BDO USA, LLP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BDO USA, LLP's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
BDO USA, LLP Customer Service
3.7/5
BDO USA, LLP has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About BDO USA, LLP's Customer Service
Website
http://www.bdo.com
Phone Number
(312) 240-1236
Quick Insights into BDO USA, LLP Customer Service
BDO USA, LLP's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked BDO USA, LLP Customer Service the Highest
Ranked BDO USA, LLP Customer Service the Lowest
BDO USA, LLP Customer Service Score by Gender
BDO USA, LLP's Customer Service score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
BDO USA, LLP Customer Service Score by Ethnicity
BDO USA, LLP's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BDO USA, LLP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
BDO USA, LLP Customer Service Score by Age
BDO USA, LLP's Customer Service score was rated 3.9 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.9 | 46-50 | 3.9 |
BDO USA, LLP Customer Service Score by Usage
BDO USA, LLP's Customer Service score was rated 3.7 stars by customers who have used BDO USA, LLP's products/services for Less than 1 Year.
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BDO USA, LLP Customer Service Score by Industry
BDO USA, LLP's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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BDO USA, LLP as an Employer
3.8/5
BDO USA, LLP has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
BDO USA, LLP scored a 28 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of BDO USA, LLP would recommend the brand to a friend. ENPS measures how likely BDO USA, LLP employees would recommend working at BDO USA, LLP to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 44% | Promoters |
|---|---|
| 19% | Passive |
| 37% | Detractors |
