49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BDP International
Marketing or Exec? Claim Your Free Account
About BDP International's Brand
BDP International is one of the leading privately held global freight logistics/transportation management firms.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
BDP International NPS
BDP International's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether BDP International's customers would recommend using the product based on a scale of -100 to 100.
BDP International Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
BDP International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Apr 2023 60 | Apr 2023 | 60 |
Apr 2024 49 | Apr 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BDP International Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of BDP International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BDP International Product Quality
3.6/5
BDP International has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock BDP International's overall Product Quality score rated by its users and customers.
BDP International Product Information
BDP International’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation and Warehousing
BDP International Pricing
BDP International ROI & Value For Money
3.5/5
BDP International has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BDP International's overall ROI score rated by its users and customers.
BDP International Customer Satisfaction (CSAT)
BDP International Customer Satisfaction (CSAT) Score
66 / 100
BDP International has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BDP International Customer Service
3.5/5
BDP International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BDP International's overall Customer Service score rated by its users and customers.
About BDP International's Customer Service
Address
510 Walnut Street, Philadelphia, PA 19106
Website
http://www.bdpinternational.com/
Phone Number
215-629-8900
BDP International as an Employer
4.1/5
BDP International has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
BDP International scored a 49 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of BDP International would recommend the brand to a friend. ENPS measures how likely BDP International employees would recommend working at BDP International to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 40% | Promoters |
|---|---|
| 23% | Passive |
| 37% | Detractors |
