0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BDS Marketing
Marketing or Exec? Claim Your Free Account
About BDS Marketing's Brand
BDSmktg is an award-winning retail marketing and sales agency influencing consumers through connected touch points everywhere.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.8/5
Customer Service
BDS Marketing NPS
BDS Marketing's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BDS Marketing's customers would recommend using the product based on a scale of -100 to 100.
BDS Marketing Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BDS Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
Apr 2023 0 | Apr 2023 | 0 |
Oct 2023 20 | Oct 2023 | 20 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BDS Marketing NPS by Gender
BDS Marketing's NPS was rated 34 by Female customers on Comparably.
Female
34
BDS Marketing's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
BDS Marketing's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
BDS Marketing NPS by Ethnicity
BDS Marketing's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
BDS Marketing NPS by Usage
BDS Marketing's NPS was rated 34 points by customers who have used BDS Marketing's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
BDS Marketing Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of BDS Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BDS Marketing Customer Loyalty Score by Gender
BDS Marketing's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BDS Marketing.
Female
70%
Yes
Male
N/A
Yes
BDS Marketing Customer Loyalty Score by Ethnicity
BDS Marketing's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BDS Marketing.
78
out of 100
Asian or Pacific Islander
BDS Marketing Customer Loyalty Score by Usage
BDS Marketing's Customer Loyalty score was rated 70% by customers who have used BDS Marketing's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BDS Marketing Product Quality
3.4/5
BDS Marketing has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BDS Marketing's overall Product Quality score rated by its users and customers.
BDS Marketing Product Information
BDS Marketing’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.bdsmktg.com
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into BDS Marketing Product Quality
BDS Marketing's Product Quality score was rated highest by customers who have used BDS Marketing's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked BDS Marketing's Product Quality.
Ranked BDS Marketing Product Quality the Highest
BDS Marketing Product Quality Score by Gender
BDS Marketing's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BDS Marketing.
Female
3.8/5
Male
N/A
BDS Marketing Product Quality Score by Ethnicity
BDS Marketing's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BDS Marketing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
BDS Marketing Product Quality Score by Usage
BDS Marketing's Product Quality score was rated 4.1 stars by customers who have used BDS Marketing's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BDS Marketing Pricing
BDS Marketing ROI & Value For Money
3.2/5
BDS Marketing has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BDS Marketing's overall ROI score rated by its users and customers.
Quick Insights into BDS Marketing ROI
BDS Marketing's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked BDS Marketing's ROI score.
Ranked BDS Marketing ROI the Highest
BDS Marketing ROI Score by Gender
BDS Marketing's ROI score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BDS Marketing.
Female
3.1/5
Male
N/A
BDS Marketing ROI Score by Ethnicity
BDS Marketing's ROI score was rated 3.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BDS Marketing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
BDS Marketing ROI Score by Usage
BDS Marketing's ROI score was rated 3 stars by customers who have used BDS Marketing's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BDS Marketing Customer Satisfaction (CSAT)
BDS Marketing Customer Satisfaction (CSAT) Score
40 / 100
BDS Marketing has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BDS Marketing Customer Satisfaction
BDS Marketing's Customer Satisfaction score was rated highest by customers who have used BDS Marketing's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked BDS Marketing's Customer Satisfaction.
Ranked BDS Marketing Customer Satisfaction the Highest
BDS Marketing Customer Satisfaction Score by Gender
BDS Marketing's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BDS Marketing.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
BDS Marketing Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
BDS Marketing's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BDS Marketing.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
BDS Marketing Customer Satisfaction Score by Usage
BDS Marketing's Customer Satisfaction score was rated 67 points by customers who have used BDS Marketing's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BDS Marketing Customer Service
3.8/5
BDS Marketing has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BDS Marketing's overall Customer Service score rated by its users and customers.
About BDS Marketing's Customer Service
Address
10 Holland, Irvine, CA 92692
Website
http://www.bdsmktg.com
Phone Number
800.234.4237
BDS Marketing's Social Links
Quick Insights into BDS Marketing Customer Service
BDS Marketing's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked BDS Marketing's Customer Service score.
Ranked BDS Marketing Customer Service the Highest
BDS Marketing Customer Service Score by Gender
BDS Marketing's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BDS Marketing.
Female
3.6/5
Male
N/A
BDS Marketing Customer Service Score by Ethnicity
BDS Marketing's Customer Service score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BDS Marketing.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
BDS Marketing Customer Service Score by Usage
BDS Marketing's Customer Service score was rated 4.1 stars by customers who have used BDS Marketing's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BDS Marketing as an Employer
3.4/5
BDS Marketing has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
BDS Marketing scored a 0 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of BDS Marketing would recommend the brand to a friend. ENPS measures how likely BDS Marketing employees would recommend working at BDS Marketing to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 49% | Promoters |
|---|---|
| 8% | Passive |
| 43% | Detractors |
