25
NPS
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Bealls
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About Bealls' Brand
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Bealls NPS
Bealls's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Bealls's customers would recommend using the product based on a scale of -100 to 100.
Bealls Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Bealls NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 25 | May 2022 | 25 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 27 | Feb 2024 | 27 |
Jun 2024 38 | Jun 2024 | 38 |
Feb 2025 44 | Feb 2025 | 44 |
Mar 2025 50 | Mar 2025 | 50 |
May 2025 36 | May 2025 | 36 |
Jul 2025 25 | Jul 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bealls NPS by Gender
Bealls's NPS was rated 17 by Female customers on Comparably.
Female
17
Bealls's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Male
N/A
Bealls's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bealls NPS by Ethnicity
Bealls's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Bealls NPS by Usage
Bealls's NPS was rated 20 points by customers who have used Bealls's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 20 | Over 10 Years | 20 |
Bealls Customer Reviews
Out of the 2 Bealls customer reviews 2 were positive and 0 were constructive. Bealls customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Bealls Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Bealls users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bealls Customer Loyalty Score by Gender
Bealls's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
Bealls Customer Loyalty Score by Ethnicity
Bealls's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bealls.
100
out of 100
Caucasian
Bealls Customer Loyalty Score by Usage
Bealls's Customer Loyalty score was rated 82% by customers who have used Bealls's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bealls Product Quality
3.5/5
Bealls has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bealls Product Information
Bealls’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://beallsinc.com
- Company Size
- 10,000+ Employees
Quick Insights into Bealls Product Quality
Bealls's Product Quality score was rated highest by customers who have used Bealls's products/services for Over 10 Years.
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Ranked Bealls Product Quality the Highest
Bealls Product Quality Score by Gender
Bealls's Product Quality score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
Bealls Product Quality Score by Ethnicity
Bealls's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bealls.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Bealls Product Quality Score by Usage
Bealls's Product Quality score was rated 3.8 stars by customers who have used Bealls's products/services for Over 10 Years.
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Bealls Pricing
Bealls ROI & Value For Money
3.7/5
Bealls has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Bealls ROI
Bealls's ROI score was rated highest by Caucasian customers.
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Ranked Bealls ROI the Highest
Bealls ROI Score by Gender
Bealls's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Bealls ROI Score by Ethnicity
Bealls's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bealls.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Bealls ROI Score by Usage
Bealls's ROI score was rated 3.7 stars by customers who have used Bealls's products/services for Over 10 Years.
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Bealls Customer Satisfaction (CSAT)
Bealls Customer Satisfaction (CSAT) Score
70 / 100
Bealls has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bealls Customer Satisfaction
Bealls's Customer Satisfaction score was rated highest by customers who have used Bealls's products/services for Over 10 Years.
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Ranked Bealls Customer Satisfaction the Highest
Bealls Customer Satisfaction Score by Gender
Bealls's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Bealls Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bealls' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bealls.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Bealls Customer Satisfaction Score by Usage
Bealls's Customer Satisfaction score was rated 80 points by customers who have used Bealls's products/services for Over 10 Years.
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Bealls Customer Service
3.5/5
Bealls has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bealls's Customer Service
Website
http://beallsinc.com
Quick Insights into Bealls Customer Service
Bealls's Customer Service score was rated highest by customers who have used Bealls's products/services for Over 10 Years.
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Ranked Bealls Customer Service the Highest
Bealls Customer Service Score by Gender
Bealls's Customer Service score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bealls.
Female
3.4/5
Male
N/A
Bealls Customer Service Score by Ethnicity
Bealls's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bealls.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Bealls Customer Service Score by Usage
Bealls's Customer Service score was rated 3.9 stars by customers who have used Bealls's products/services for Over 10 Years.
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Bealls as an Employer
2.4/5
Bealls has a 2.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Bealls scored a 25 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Bealls would recommend the brand to a friend. ENPS measures how likely Bealls employees would recommend working at Bealls to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 26% | Promoters |
|---|---|
| 6% | Passive |
| 68% | Detractors |
