-11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Beaumont Health
Marketing or Exec? Claim Your Free Account
About Beaumont Health's Brand
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Beaumont Health NPS
Beaumont Health's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Beaumont Health's customers would recommend using the product based on a scale of -100 to 100.
Beaumont Health Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Beaumont Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2020 0 | Sep 2020 | 0 |
May 2021 0 | May 2021 | 0 |
Jul 2021 25 | Jul 2021 | 25 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -17 | Jan 2022 | -17 |
May 2023 -15 | May 2023 | -15 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 -11 | May 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beaumont Health NPS by Gender
Beaumont Health's NPS was rated -67 by Male customers on Comparably.
Male
-67
Beaumont Health's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Beaumont Health's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Beaumont Health NPS by Ethnicity
Beaumont Health's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Beaumont Health Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Beaumont Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Beaumont Health Customer Loyalty Score by Gender
Beaumont Health's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Beaumont Health.
Male
40%
Yes
Female
N/A
Yes
Beaumont Health Customer Loyalty Score by Ethnicity
Beaumont Health's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Beaumont Health.
55
out of 100
Caucasian
Beaumont Health Product Quality
3/5
Beaumont Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Beaumont Health's overall Product Quality score rated by its users and customers.
Beaumont Health Product Information
Beaumont Health’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.beaumont.org/
- Company Size
- 10,000+ Employees
Quick Insights into Beaumont Health Product Quality
Beaumont Health's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Beaumont Health's Product Quality.
Ranked Beaumont Health Product Quality the Highest
Beaumont Health Product Quality Score by Gender
Beaumont Health's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Beaumont Health.
Male
1.6/5
Female
N/A
Beaumont Health Product Quality Score by Ethnicity
Beaumont Health's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Beaumont Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Beaumont Health Pricing
Beaumont Health ROI & Value For Money
2.6/5
Beaumont Health has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Beaumont Health's overall ROI score rated by its users and customers.
Quick Insights into Beaumont Health ROI
Beaumont Health's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Beaumont Health's ROI score.
Ranked Beaumont Health ROI the Highest
Beaumont Health ROI Score by Gender
Beaumont Health's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Beaumont Health.
Male
1.6/5
Female
N/A
Beaumont Health ROI Score by Ethnicity
Beaumont Health's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Beaumont Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Beaumont Health Customer Satisfaction (CSAT)
Beaumont Health Customer Satisfaction (CSAT) Score
40 / 100
Beaumont Health has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Beaumont Health Customer Satisfaction
Beaumont Health's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Beaumont Health's Customer Satisfaction.
Ranked Beaumont Health Customer Satisfaction the Highest
Beaumont Health Customer Satisfaction Score by Gender
Beaumont Health's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Beaumont Health.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Beaumont Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Beaumont Health's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Beaumont Health.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Beaumont Health Customer Service
2.7/5
Beaumont Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Beaumont Health's overall Customer Service score rated by its users and customers.
About Beaumont Health's Customer Service
Website
http://www.beaumont.org/
Quick Insights into Beaumont Health Customer Service
Beaumont Health's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Beaumont Health's Customer Service score.
Ranked Beaumont Health Customer Service the Highest
Beaumont Health Customer Service Score by Gender
Beaumont Health's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Beaumont Health.
Male
1.6/5
Female
N/A
Beaumont Health Customer Service Score by Ethnicity
Beaumont Health's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Beaumont Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Beaumont Health as an Employer
3.3/5
Beaumont Health has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Beaumont Health scored a -11 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Beaumont Health would recommend the brand to a friend. ENPS measures how likely Beaumont Health employees would recommend working at Beaumont Health to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 38% | Promoters |
|---|---|
| 29% | Passive |
| 33% | Detractors |
