33
NPS
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The Beck Group
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About The Beck Group's Brand
"The Beck Group offers architecture, construction, real estate development and consulting services."
Brand at a Glance
75%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
The Beck Group NPS
The Beck Group's Net Promoter Score (NPS) is a 33 with 61% Promoters, 11% Passives, and 28% Detractors. Net Promoter Score tracks whether The Beck Group's customers would recommend using the product based on a scale of -100 to 100.
The Beck Group Overall NPS
| 61% | Promoters |
|---|---|
| 11% | Passives |
| 28% | Detractors |
The Beck Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Nov 2021 83 | Nov 2021 | 83 |
Jan 2022 85 | Jan 2022 | 85 |
Jun 2022 87 | Jun 2022 | 87 |
Aug 2022 66 | Aug 2022 | 66 |
Oct 2022 36 | Oct 2022 | 36 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 30 | Jan 2023 | 30 |
Oct 2023 36 | Oct 2023 | 36 |
Jan 2024 37 | Jan 2024 | 37 |
May 2024 28 | May 2024 | 28 |
Apr 2025 34 | Apr 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Beck Group Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of The Beck Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Beck Group Product Quality
4/5
The Beck Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Beck Group's overall Product Quality score rated by its users and customers.
The Beck Group Product Information
The Beck Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://beckgroup.com/
- Company Size
- 501-1,000 Employees
Industry
Construction
The Beck Group Pricing
The Beck Group ROI & Value For Money
3.6/5
The Beck Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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The Beck Group Customer Satisfaction (CSAT)
The Beck Group Customer Satisfaction (CSAT) Score
84 / 100
The Beck Group has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Beck Group Customer Service
4/5
The Beck Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About The Beck Group's Customer Service
Address
1807 Ross Ave Ste 500, Dallas, TX 75201-8006
Website
http://beckgroup.com/
Phone Number
2143036222
The Beck Group's Social Links
The Beck Group as an Employer
4.5/5
The Beck Group has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Beck Group scored a 33 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of The Beck Group would recommend the brand to a friend. ENPS measures how likely The Beck Group employees would recommend working at The Beck Group to a friend.
Net Promoter Score
33
NPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
