14
NPS
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Beckett Media
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About Beckett Media's Brand
Beckett Media has been the voice of record in the collectibles industry since its pioneering beginning in 1984.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Beckett Media NPS
Beckett Media's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Beckett Media's customers would recommend using the product based on a scale of -100 to 100.
Beckett Media Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Beckett Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -33 | Jun 2022 | -33 |
Jul 2022 0 | Jul 2022 | 0 |
Jan 2023 -20 | Jan 2023 | -20 |
Mar 2024 0 | Mar 2024 | 0 |
Sep 2024 15 | Sep 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beckett Media NPS by Gender
Beckett Media's NPS was rated -20 by Male customers on Comparably.
Male
-20
Beckett Media's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Beckett Media's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Beckett Media NPS by Ethnicity
Beckett Media's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Beckett Media Customer Reviews
Out of the 3 Beckett Media customer reviews 1 was positive and 2 were constructive. Beckett Media customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Beckett Media Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Beckett Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Beckett Media Customer Loyalty Score by Gender
Beckett Media's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Beckett Media Customer Loyalty Score by Ethnicity
Beckett Media's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
Beckett Media Product Quality
3.2/5
Beckett Media has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Beckett Media Product Information
Beckett Media’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.beckett.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Beckett Media Product Quality
Beckett Media's Product Quality score was rated highest by Male customers.
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Ranked Beckett Media Product Quality the Highest
Beckett Media Product Quality Score by Gender
Beckett Media's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Beckett Media Product Quality Score by Ethnicity
Beckett Media's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Beckett Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Beckett Media Pricing
Beckett Media ROI & Value For Money
3.4/5
Beckett Media has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Beckett Media ROI
Beckett Media's ROI score was rated highest by Male customers.
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Ranked Beckett Media ROI the Highest
Beckett Media ROI Score by Gender
Beckett Media's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Beckett Media ROI Score by Ethnicity
Beckett Media's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Beckett Media Customer Satisfaction (CSAT)
Beckett Media Customer Satisfaction (CSAT) Score
66 / 100
Beckett Media has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Beckett Media Customer Satisfaction
Beckett Media's Customer Satisfaction score was rated highest by Male customers.
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Ranked Beckett Media Customer Satisfaction the Highest
Beckett Media Customer Satisfaction Score by Gender
Beckett Media's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Beckett Media Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Beckett Media's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Beckett Media Customer Service
3.3/5
Beckett Media has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Beckett Media's Customer Service
Address
4635 McEwen Road, Dallas, TX
Website
http://www.beckett.com
Phone Number
972-991-6657
Quick Insights into Beckett Media Customer Service
Beckett Media's Customer Service score was rated highest by Male customers.
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Ranked Beckett Media Customer Service the Highest
Beckett Media Customer Service Score by Gender
Beckett Media's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Beckett Media Customer Service Score by Ethnicity
Beckett Media's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Beckett Media.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Beckett Media as an Employer
3.9/5
Beckett Media has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Beckett Media scored a 14 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Beckett Media would recommend the brand to a friend. ENPS measures how likely Beckett Media employees would recommend working at Beckett Media to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
