100
NPS
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Beecher Carlson
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About Beecher Carlson's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Beecher Carlson NPS
Beecher Carlson's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Beecher Carlson's customers would recommend using the product based on a scale of -100 to 100.
Beecher Carlson Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Beecher Carlson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beecher Carlson Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Beecher Carlson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Beecher Carlson Product Quality
5/5
Beecher Carlson has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Beecher Carlson's overall Product Quality score rated by its users and customers.
Beecher Carlson Product Information
Beecher Carlson’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Insurance
Beecher Carlson Pricing
Beecher Carlson ROI & Value For Money
5/5
Beecher Carlson has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Beecher Carlson Customer Satisfaction (CSAT)
Beecher Carlson Customer Satisfaction (CSAT) Score
100 / 100
Beecher Carlson has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Beecher Carlson Customer Service
5/5
Beecher Carlson has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Beecher Carlson's overall Customer Service score rated by its users and customers.
About Beecher Carlson's Customer Service
Address
6 Concourse Parkway, Suite 2300, Atlanta, GA 30328
Website
http://www.beechercarlson.com
Beecher Carlson as an Employer
3.7/5
Beecher Carlson has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Beecher Carlson scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Beecher Carlson would recommend the brand to a friend. ENPS measures how likely Beecher Carlson employees would recommend working at Beecher Carlson to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
