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NPS
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Brand Page
Beeline
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About Beeline's Brand
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Beeline NPS
Beeline's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Beeline's customers would recommend using the product based on a scale of -100 to 100.
Beeline Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Beeline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Mar 2022 -50 | Mar 2022 | -50 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 15 | Oct 2022 | 15 |
Feb 2023 13 | Feb 2023 | 13 |
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beeline Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Beeline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Beeline Customer Loyalty Score by Industry
Beeline's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Beeline Product Quality
3.6/5
Beeline has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Beeline Product Information
Beeline’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Beeline's product the highest.
- Website
- https://www.beeline.com/
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into Beeline Product Quality
Beeline's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Beeline Product Quality the Highest
Beeline Product Quality Score by Industry
Beeline's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Beeline Pricing
Beeline ROI & Value For Money
3.8/5
Beeline has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Beeline Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Beeline ROI
Beeline's ROI score was rated highest by customers from the Tech industry.
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Ranked Beeline ROI the Highest
Beeline ROI Score by Industry
Beeline's ROI score was rated 4.3 stars by Tech industry customers.
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Beeline Customer Satisfaction (CSAT)
Beeline Customer Satisfaction (CSAT) Score
58 / 100
Beeline has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Beeline Customer Satisfaction
Beeline's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Beeline Customer Satisfaction the Highest
Beeline Customer Satisfaction Score by Industry
Beeline's Customer Satisfaction score was rated 66 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Beeline Customer Service
3.5/5
Beeline has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Beeline's Customer Service
Website
https://www.beeline.com/
Quick Insights into Beeline Customer Service
Beeline's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Beeline's Customer Service score.
Ranked Beeline Customer Service the Highest
Beeline Customer Service Score by Industry
Beeline's Customer Service score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Beeline as an Employer
4.6/5
Beeline has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Beeline scored a 0 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Beeline would recommend the brand to a friend. ENPS measures how likely Beeline employees would recommend working at Beeline to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 30% | Promoters |
|---|---|
| 50% | Passive |
| 20% | Detractors |
