-34
NPS
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BEGiN
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About BEGiN's Brand
BEGiN is an award-winning education company bringing high-quality learning to kids globally. Our mission is to give children the best start possible through a comprehensive portfolio of digital, physical, and instructor-led learning experiences that build foundational skills and a lifelong love of learning.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
BEGiN NPS
BEGiN's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether BEGiN's customers would recommend using the product based on a scale of -100 to 100.
BEGiN Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
BEGiN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 -33 | Jun 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BEGiN Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BEGiN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BEGiN Product Quality
5/5
BEGiN has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BEGiN's overall Product Quality score rated by its users and customers.
BEGiN Product Information
BEGiN’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://beginlearning.co/
- Company Size
- 201-500 Employees
Industry
Education
BEGiN Pricing
BEGiN ROI & Value For Money
5/5
BEGiN has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BEGiN's overall ROI score rated by its users and customers.
BEGiN Customer Satisfaction (CSAT)
BEGiN Customer Satisfaction (CSAT) Score
50 / 100
BEGiN has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BEGiN Customer Service
5/5
BEGiN has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BEGiN's overall Customer Service score rated by its users and customers.
About BEGiN's Customer Service
Address
121 Varick Street, Floor 3, New York City, NY 10013
Website
https://beginlearning.co/
Phone Number
+1-888-551-5901
BEGiN's Social Links
BEGiN as an Employer
4.5/5
BEGiN has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BEGiN scored a -34 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of BEGiN would recommend the brand to a friend. ENPS measures how likely BEGiN employees would recommend working at BEGiN to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
