-9
NPS
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Behance
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About Behance's Brand
Behance is an online platform that enables creative professionals to showcase and discover creative work via online portfolios.
Brand at a Glance
57%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Behance NPS
Behance's Net Promoter Score (NPS) is a -9 with 35% Promoters, 21% Passives, and 44% Detractors. Net Promoter Score tracks whether Behance's customers would recommend using the product based on a scale of -100 to 100.
Behance Overall NPS
| 35% | Promoters |
|---|---|
| 21% | Passives |
| 44% | Detractors |
Behance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -1 | May 2023 | -1 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -5 | Aug 2023 | -5 |
Sep 2023 -8 | Sep 2023 | -8 |
Oct 2023 -7 | Oct 2023 | -7 |
Nov 2023 -12 | Nov 2023 | -12 |
Dec 2023 -8 | Dec 2023 | -8 |
Jan 2024 -7 | Jan 2024 | -7 |
Mar 2024 -10 | Mar 2024 | -10 |
Jun 2024 -10 | Jun 2024 | -10 |
Sep 2024 -12 | Sep 2024 | -12 |
Jun 2025 -9 | Jun 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Behance NPS by Gender
Male customers rated Behance's NPS 75 points higher than Female customers.
Male
50
Behance's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
-25
Behance's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Behance NPS by Ethnicity
Behance's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Behance NPS by Age
Behance's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Behance NPS by Usage
Behance's NPS was rated the highest by customers who have used Behance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
Behance Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Behance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Behance Customer Loyalty Score by Gender
Male customers rated Behance's Customer Loyalty score 45% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Behance.
Male
100%
Yes
Female
55%
Yes
Behance Customer Loyalty Score by Ethnicity
Behance's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Behance.
70
out of 100
Caucasian
Behance Customer Loyalty Score by Age
Behance's Customer Loyalty score was rated 70% by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Behance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 70% | 26-30 | 70% |
Behance Customer Loyalty Score by Usage
Behance's Customer Loyalty score was rated the highest by customers who have used Behance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Behance Product Quality
3.3/5
Behance has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Behance's overall Product Quality score rated by its users and customers.
Behance Product Information
Behance’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.behance.net
- Company Size
- 201-500 Employees
Industry
Tech
Accounting
Business Services
Enterprise
SaaS
Quick Insights into Behance Product Quality
Behance's Product Quality score was rated highest by customers who have used Behance's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Behance's Product Quality.
Ranked Behance Product Quality the Highest
Ranked Behance Product Quality the Lowest
Behance Product Quality Score by Gender
Male customers rated Behance's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Behance.
Male
4.1/5
Female
3.9/5
Behance Product Quality Score by Ethnicity
Behance's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Behance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Behance Product Quality Score by Age
Behance's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Behance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.8 | 26-30 | 3.8 |
Behance Product Quality Score by Usage
Behance's Product Quality score was rated the highest by customers who have used Behance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Behance Pricing
Behance ROI & Value For Money
3.6/5
Behance has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Behance's overall ROI score rated by its users and customers.
Quick Insights into Behance ROI
Behance's ROI score was rated highest by customers who have used Behance's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Behance's ROI score.
Ranked Behance ROI the Highest
Ranked Behance ROI the Lowest
Behance ROI Score by Gender
Male customers rated Behance's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Behance.
Male
4.2/5
Female
3.5/5
Behance ROI Score by Ethnicity
Behance's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Behance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Behance ROI Score by Age
Behance's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Behance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
Behance ROI Score by Usage
Behance's ROI score was rated the highest by customers who have used Behance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Behance Customer Satisfaction (CSAT)
Behance Customer Satisfaction (CSAT) Score
61 / 100
Behance has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
35%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
17%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Behance Customer Satisfaction
Behance's Customer Satisfaction score was rated highest by customers who have used Behance's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Behance's Customer Satisfaction.
Ranked Behance Customer Satisfaction the Highest
Ranked Behance Customer Satisfaction the Lowest
Behance Customer Satisfaction Score by Gender
Female customers rated Behance's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Behance.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Behance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Behance's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Behance.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Behance Customer Satisfaction Score by Age
Behance's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Behance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Behance Customer Satisfaction Score by Usage
Behance's Customer Satisfaction score was rated the highest by customers who have used Behance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Behance Customer Service
3.4/5
Behance has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Behance's overall Customer Service score rated by its users and customers.
About Behance's Customer Service
Address
532 Broadway, 7th Floor, New York City, NY
Website
http://www.behance.net
Phone Number
(212) 675-2611
Quick Insights into Behance Customer Service
Behance's Customer Service score was rated highest by customers who have used Behance's products/services for 2 to 5 Years, and rated lowest by customers who have used Behance's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Behance's Customer Service score.
Ranked Behance Customer Service the Highest
Ranked Behance Customer Service the Lowest
Behance Customer Service Score by Gender
Male customers rated Behance's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Behance.
Male
4.1/5
Female
3.2/5
Behance Customer Service Score by Ethnicity
Behance's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Behance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Behance Customer Service Score by Age
Behance's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Behance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.6 | 26-30 | 3.6 |
Behance Customer Service Score by Usage
Behance's Customer Service score was rated the highest by customers who have used Behance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Behance as an Employer
4.1/5
Behance has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Behance scored a -9 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Behance would recommend the brand to a friend. ENPS measures how likely Behance employees would recommend working at Behance to a friend.
Net Promoter Score
-9
NPS Score
| 35% | Promoters |
|---|---|
| 21% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
