34
NPS
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Behind The Voice Actors
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About Behind The Voice Actors' Brand
BTVA is a voice acting community site.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Behind The Voice Actors NPS
Behind The Voice Actors's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Behind The Voice Actors's customers would recommend using the product based on a scale of -100 to 100.
Behind The Voice Actors Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Behind The Voice Actors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
Oct 2025 0 | Oct 2025 | 0 |
Dec 2025 33 | Dec 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Behind The Voice Actors Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Behind The Voice Actors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Behind The Voice Actors Product Quality
3/5
Behind The Voice Actors has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Behind The Voice Actors' overall Product Quality score rated by its users and customers.
Behind The Voice Actors Product Information
Behind The Voice Actors’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Social
Behind The Voice Actors Pricing
Behind The Voice Actors ROI & Value For Money
3/5
Behind The Voice Actors has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Behind The Voice Actors Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Behind The Voice Actors Customer Service
3.3/5
Behind The Voice Actors has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Behind The Voice Actors's Customer Service
Address
Orange, CA
Website
http://www.behindthevoiceactors.com/
Behind The Voice Actors as an Employer
Consumer vs. Employees
Behind The Voice Actors scored a 34 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Behind The Voice Actors would recommend the brand to a friend. ENPS measures how likely Behind The Voice Actors employees would recommend working at Behind The Voice Actors to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
