-14
NPS
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BeiGene
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About BeiGene's Brand
BeiGene (Beijing) Co., Ltd. is a life sciences biotechnology company.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
BeiGene NPS
BeiGene's Net Promoter Score (NPS) is a -14 with 30% Promoters, 26% Passives, and 44% Detractors. Net Promoter Score tracks whether BeiGene's customers would recommend using the product based on a scale of -100 to 100.
BeiGene Overall NPS
| 30% | Promoters |
|---|---|
| 26% | Passives |
| 44% | Detractors |
BeiGene NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -16 | Feb 2024 | -16 |
Mar 2024 -13 | Mar 2024 | -13 |
Aug 2024 -15 | Aug 2024 | -15 |
Oct 2024 -17 | Oct 2024 | -17 |
Nov 2024 -16 | Nov 2024 | -16 |
Jan 2025 -14 | Jan 2025 | -14 |
Feb 2025 -14 | Feb 2025 | -14 |
Mar 2025 -11 | Mar 2025 | -11 |
Apr 2025 -13 | Apr 2025 | -13 |
Jul 2025 -14 | Jul 2025 | -14 |
Nov 2025 -14 | Nov 2025 | -14 |
Dec 2025 -15 | Dec 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BeiGene NPS by Gender
Male customers rated BeiGene's NPS 1 points higher than Female customers.
Male
0
BeiGene's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-1
BeiGene's NPS was rated -1 by Female customers on Comparably.
28%
Promoters
43%
Passives
29%
Detractors
BeiGene NPS by Ethnicity
BeiGene's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
BeiGene NPS by Usage
BeiGene's NPS was rated the highest by customers who have used BeiGene's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
BeiGene Customer Reviews
Out of the 4 BeiGene customer reviews 4 were positive and 0 were constructive. BeiGene customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BeiGene Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of BeiGene users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BeiGene Customer Loyalty Score by Gender
Female customers rated BeiGene's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BeiGene.
Male
70%
Yes
Female
74%
Yes
BeiGene Customer Loyalty Score by Ethnicity
BeiGene's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BeiGene.
82
out of 100
Asian or Pacific Islander
BeiGene Customer Loyalty Score by Usage
BeiGene's Customer Loyalty score was rated the highest by customers who have used BeiGene's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BeiGene Customer Loyalty Score by Industry
BeiGene's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BeiGene Product Quality
3.5/5
BeiGene has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BeiGene's overall Product Quality score rated by its users and customers.
BeiGene Product Information
BeiGene’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BeiGene's product the highest.
- Website
- http://www.beigene.com/
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into BeiGene Product Quality
BeiGene's Product Quality score was rated highest by customers who have used BeiGene's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked BeiGene Product Quality the Highest
Ranked BeiGene Product Quality the Lowest
BeiGene Product Quality Score by Gender
Female customers rated BeiGene's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BeiGene.
Male
3.1/5
Female
3.5/5
BeiGene Product Quality Score by Ethnicity
BeiGene's Product Quality score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BeiGene.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
BeiGene Product Quality Score by Usage
BeiGene's Product Quality score was rated the highest by customers who have used BeiGene's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BeiGene Product Quality Score by Industry
BeiGene's Product Quality score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BeiGene Pricing
BeiGene ROI & Value For Money
3.4/5
BeiGene has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BeiGene's overall ROI score rated by its users and customers.
BeiGene Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into BeiGene ROI
BeiGene's ROI score was rated highest by customers who have used BeiGene's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked BeiGene ROI the Highest
Ranked BeiGene ROI the Lowest
BeiGene ROI Score by Gender
Female customers rated BeiGene's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BeiGene.
Male
3.5/5
Female
3.6/5
BeiGene ROI Score by Ethnicity
BeiGene's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BeiGene.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
BeiGene ROI Score by Usage
BeiGene's ROI score was rated the highest by customers who have used BeiGene's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BeiGene ROI Score by Industry
BeiGene's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BeiGene Customer Satisfaction (CSAT)
BeiGene Customer Satisfaction (CSAT) Score
48 / 100
BeiGene has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
27%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BeiGene Customer Satisfaction
BeiGene's Customer Satisfaction score was rated highest by customers who have used BeiGene's products/services for 1 to 2 Years, and rated lowest by customers who have used BeiGene's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BeiGene's Customer Satisfaction.
Ranked BeiGene Customer Satisfaction the Highest
Ranked BeiGene Customer Satisfaction the Lowest
BeiGene Customer Satisfaction Score by Gender
Female customers rated BeiGene's Customer Satisfaction score 21 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BeiGene.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
71 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
BeiGene Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
BeiGene's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BeiGene.
80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
BeiGene Customer Satisfaction Score by Usage
BeiGene's Customer Satisfaction score was rated the highest by customers who have used BeiGene's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BeiGene Customer Satisfaction Score by Industry
BeiGene's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "BeiGene Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "max",
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}BeiGene Customer Service
3.5/5
BeiGene has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BeiGene's overall Customer Service score rated by its users and customers.
About BeiGene's Customer Service
Address
No.30 Science Park Road, Zhong-Guan-Cun Life Science Park, Channing, MI
Website
http://www.beigene.com/
Phone Number
86 10 5895 8000
Quick Insights into BeiGene Customer Service
BeiGene's Customer Service score was rated highest by customers who have used BeiGene's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked BeiGene's Customer Service score.
Ranked BeiGene Customer Service the Highest
Ranked BeiGene Customer Service the Lowest
BeiGene Customer Service Score by Gender
Female customers rated BeiGene's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BeiGene.
Male
3.5/5
Female
3.8/5
BeiGene Customer Service Score by Ethnicity
BeiGene's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BeiGene.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
BeiGene Customer Service Score by Usage
BeiGene's Customer Service score was rated the highest by customers who have used BeiGene's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BeiGene Customer Service Score by Industry
BeiGene's Customer Service score was rated 3.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
BeiGene as an Employer
3.2/5
BeiGene has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
BeiGene scored a -14 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of BeiGene would recommend the brand to a friend. ENPS measures how likely BeiGene employees would recommend working at BeiGene to a friend.
Net Promoter Score
-14
NPS Score
| 30% | Promoters |
|---|---|
| 26% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 28% | Promoters |
|---|---|
| 21% | Passive |
| 51% | Detractors |
