9
NPS
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BELAY
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About BELAY's Brand
At BELAY, we provide virtual specialists to help your organization grow. Whether you need a Virtual Assistant, Bookkeeper, Web Specialist, or Social Media Strategist, we have the right team member ready to help you excel without the added stress of having to do everything on your own. We search the entire country to find the right contractor for your needs so that you can have more time to focus on your goals.
Brand at a Glance
42%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
BELAY NPS
BELAY's Net Promoter Score (NPS) is a 9 with 36% Promoters, 37% Passives, and 27% Detractors. Net Promoter Score tracks whether BELAY's customers would recommend using the product based on a scale of -100 to 100.
BELAY Overall NPS
| 36% | Promoters |
|---|---|
| 37% | Passives |
| 27% | Detractors |
BELAY NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
Apr 2022 33 | Apr 2022 | 33 |
Aug 2022 25 | Aug 2022 | 25 |
Jan 2023 20 | Jan 2023 | 20 |
Feb 2024 33 | Feb 2024 | 33 |
Sep 2024 14 | Sep 2024 | 14 |
Jan 2025 0 | Jan 2025 | 0 |
Jul 2025 -11 | Jul 2025 | -11 |
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 9 | Nov 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BELAY Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of BELAY users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BELAY Product Quality
3.3/5
BELAY has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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BELAY Product Information
BELAY’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://belaysolutions.com/
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
BELAY Pricing
BELAY ROI & Value For Money
3/5
BELAY has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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BELAY Customer Satisfaction (CSAT)
BELAY Customer Satisfaction (CSAT) Score
63 / 100
BELAY has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BELAY Customer Service
3.1/5
BELAY has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About BELAY's Customer Service
Address
885 Woodstock Road Suite 430-365, Roswell, GA 30075-2274
Website
https://belaysolutions.com/
Phone Number
8555523529
BELAY's Social Links
BELAY as an Employer
4.7/5
BELAY has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BELAY scored a 9 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of BELAY would recommend the brand to a friend. ENPS measures how likely BELAY employees would recommend working at BELAY to a friend.
Net Promoter Score
9
NPS Score
| 36% | Promoters |
|---|---|
| 37% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 79% | Promoters |
|---|---|
| 8% | Passive |
| 13% | Detractors |
