-14
NPS
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BELFOR Group
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About BELFOR Group's Brand
Brand at a Glance
63%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
BELFOR Group NPS
BELFOR Group's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether BELFOR Group's customers would recommend using the product based on a scale of -100 to 100.
BELFOR Group Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
BELFOR Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
May 2024 20 | May 2024 | 20 |
Nov 2024 0 | Nov 2024 | 0 |
May 2025 -15 | May 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BELFOR Group Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of BELFOR Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BELFOR Group Product Quality
4/5
BELFOR Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BELFOR Group Product Information
BELFOR Group’s product quality score is a 4 out of 5 as rated by its users and customers.
BELFOR Group Pricing
BELFOR Group ROI & Value For Money
3.2/5
BELFOR Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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BELFOR Group Customer Satisfaction (CSAT)
BELFOR Group Customer Satisfaction (CSAT) Score
50 / 100
BELFOR Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BELFOR Group Customer Service
3.4/5
BELFOR Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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BELFOR Group as an Employer
2.7/5
BELFOR Group has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
BELFOR Group scored a -14 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of BELFOR Group would recommend the brand to a friend. ENPS measures how likely BELFOR Group employees would recommend working at BELFOR Group to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
