-29
NPS
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Bell Canada
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About Bell Canada's Brand
Brand at a Glance
74%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Bell Canada NPS
Bell Canada's Net Promoter Score (NPS) is a -29 with 27% Promoters, 17% Passives, and 56% Detractors. Net Promoter Score tracks whether Bell Canada's customers would recommend using the product based on a scale of -100 to 100.
Bell Canada Overall NPS
| 27% | Promoters |
|---|---|
| 17% | Passives |
| 56% | Detractors |
Bell Canada NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -27 | Aug 2024 | -27 |
Sep 2024 -27 | Sep 2024 | -27 |
Oct 2024 -27 | Oct 2024 | -27 |
Nov 2024 -28 | Nov 2024 | -28 |
Jan 2025 -28 | Jan 2025 | -28 |
Mar 2025 -29 | Mar 2025 | -29 |
Jun 2025 -28 | Jun 2025 | -28 |
Jul 2025 -28 | Jul 2025 | -28 |
Aug 2025 -30 | Aug 2025 | -30 |
Sep 2025 -30 | Sep 2025 | -30 |
Nov 2025 -28 | Nov 2025 | -28 |
Jan 2026 -30 | Jan 2026 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bell Canada NPS by Gender
Female customers rated Bell Canada's NPS 1 points higher than Male customers.
Male
-51
Bell Canada's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
-50
Bell Canada's NPS was rated -50 by Female customers on Comparably.
21%
Promoters
8%
Passives
71%
Detractors
Bell Canada NPS by Ethnicity
Bell Canada's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -68 | Caucasian | -68 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -78 | Other | -78 |
Bell Canada NPS by Age
Bell Canada's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Bell Canada NPS by Usage
Bell Canada's NPS was rated the highest by customers who have used Bell Canada's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years -70 | Over 10 Years | -70 |
Bell Canada Customer Reviews
Out of the 9 Bell Canada customer reviews 1 was positive and 8 were constructive. Bell Canada customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bell Canada Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Bell Canada users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bell Canada Customer Loyalty Score by Gender
Male customers rated Bell Canada's Customer Loyalty score 18% higher than Female customers.
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Male
79%
Yes
Female
61%
Yes
Bell Canada Customer Loyalty Score by Ethnicity
Bell Canada's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bell Canada.
75
out of 100
Caucasian
74
out of 100
Asian or Pacific Islander
70
out of 100
Other
Bell Canada Customer Loyalty Score by Age
Bell Canada's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 36% | 26-30 | 36% |
31-35 64% | 31-35 | 64% |
66+ 78% | 66+ | 78% |
Bell Canada Customer Loyalty Score by Usage
Bell Canada's Customer Loyalty score was rated the highest by customers who have used Bell Canada's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bell Canada Customer Loyalty Score by Industry
Bell Canada's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bell Canada Product Quality
2.7/5
Bell Canada has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Bell Canada Product Information
Bell Canada’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bell Canada's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Bell Canada the lowest at 1.5.
- Website
- http://www.bell.ca
Quick Insights into Bell Canada Product Quality
Bell Canada's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Bell Canada Product Quality the Highest
Ranked Bell Canada Product Quality the Lowest
Bell Canada Product Quality Score by Gender
Male customers rated Bell Canada's Product Quality score 0.8 stars higher than Female customers.
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Male
2.8/5
Female
2/5
Bell Canada Product Quality Score by Ethnicity
Bell Canada's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bell Canada.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2.1 | Other | 2.1 |
Bell Canada Product Quality Score by Age
Bell Canada's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bell Canada.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.4 | 31-35 | 3.4 |
66+ 1.9 | 66+ | 1.9 |
Bell Canada Product Quality Score by Usage
Bell Canada's Product Quality score was rated the highest by customers who have used Bell Canada's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Bell Canada Product Quality Score by Industry
Bell Canada's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Bell Canada Pricing
Bell Canada ROI & Value For Money
2.4/5
Bell Canada has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Bell Canada Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Bell Canada.
Quick Insights into Bell Canada ROI
Bell Canada's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Bell Canada's products/services for Over 10 Years.
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Ranked Bell Canada ROI the Highest
Ranked Bell Canada ROI the Lowest
Bell Canada ROI Score by Gender
Male customers rated Bell Canada's ROI score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Bell Canada ROI Score by Ethnicity
Bell Canada's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bell Canada.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 1.5 | Other | 1.5 |
Bell Canada ROI Score by Age
Bell Canada's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bell Canada.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.4 | 26-30 | 2.4 |
31-35 3.1 | 31-35 | 3.1 |
66+ 1.6 | 66+ | 1.6 |
Bell Canada ROI Score by Usage
Bell Canada's ROI score was rated the highest by customers who have used Bell Canada's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Bell Canada ROI Score by Industry
Bell Canada's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Bell Canada Customer Satisfaction (CSAT)
Bell Canada Customer Satisfaction (CSAT) Score
37 / 100
Bell Canada has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
10%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bell Canada Customer Satisfaction
Bell Canada's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Bell Canada's products/services for Over 10 Years.
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Ranked Bell Canada Customer Satisfaction the Highest
Ranked Bell Canada Customer Satisfaction the Lowest
Bell Canada Customer Satisfaction Score by Gender
Female customers rated Bell Canada's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bell Canada.
26 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 19% | |
Very Dissatisfied | 33% |
30 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 62% |
Bell Canada Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bell Canada's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bell Canada.
9 / 100
Very Satisfied
4%
Satisfied
5%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
19%
Very Dissatisfied
62%
CSAT according to Asian or Pacific Islander
Bell Canada's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
14%
Satisfied
72%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Bell Canada's Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bell Canada.
22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
45%
Bell Canada Customer Satisfaction Score by Age
Bell Canada's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bell Canada.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 60% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 66+ | 8% |
Bell Canada Customer Satisfaction Score by Usage
Bell Canada's Customer Satisfaction score was rated the highest by customers who have used Bell Canada's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bell Canada Customer Satisfaction Score by Industry
Bell Canada's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Bell Canada Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 44,
"stars": 0,
"csatScore": 44,
"text": "Bell Canada's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 44
},
{
"label": "Accounting",
"groupId": 495,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "max",
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}Bell Canada Customer Service
2.4/5
Bell Canada has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Bell Canada's Customer Service
Website
http://www.bell.ca
Quick Insights into Bell Canada Customer Service
Bell Canada's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Bell Canada's Customer Service score.
Ranked Bell Canada Customer Service the Highest
Ranked Bell Canada Customer Service the Lowest
Bell Canada Customer Service Score by Gender
Male customers rated Bell Canada's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bell Canada.
Male
2.5/5
Female
1.8/5
Bell Canada Customer Service Score by Ethnicity
Bell Canada's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bell Canada.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.9 | Other | 1.9 |
Bell Canada Customer Service Score by Age
Bell Canada's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bell Canada.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 3.2 | 31-35 | 3.2 |
66+ 1.5 | 66+ | 1.5 |
Bell Canada Customer Service Score by Usage
Bell Canada's Customer Service score was rated the highest by customers who have used Bell Canada's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Bell Canada Customer Service Score by Industry
Bell Canada's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Bell Canada as an Employer
Consumer vs. Employees
Bell Canada scored a -29 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Bell Canada would recommend the brand to a friend. ENPS measures how likely Bell Canada employees would recommend working at Bell Canada to a friend.
Net Promoter Score
-29
NPS Score
| 27% | Promoters |
|---|---|
| 17% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
