88
NPS
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Bell's Brewery
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About Bell's Brewery's Brand
Bell's Brewery, Inc. is a brewing company based in Comstock, Michigan.
Brand at a Glance
83%
Customer Loyalty
4.6/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Bell's Brewery NPS
Bell's Brewery's Net Promoter Score (NPS) is a 88 with 94% Promoters, 0% Passives, and 6% Detractors. Net Promoter Score tracks whether Bell's Brewery's customers would recommend using the product based on a scale of -100 to 100.
Bell's Brewery Overall NPS
| 94% | Promoters |
|---|---|
| 0% | Passives |
| 6% | Detractors |
Bell's Brewery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jul 2022 83 | Jul 2022 | 83 |
Aug 2022 85 | Aug 2022 | 85 |
Oct 2022 85 | Oct 2022 | 85 |
Mar 2023 87 | Mar 2023 | 87 |
Aug 2023 87 | Aug 2023 | 87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bell's Brewery Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Bell's Brewery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bell's Brewery Product Quality
4.6/5
Bell's Brewery has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Bell's Brewery Product Information
Bell's Brewery’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://bellsbeer.com
- Company Size
- 501-1,000 Employees
Industry
Food and Beverages
Bell's Brewery Pricing
Bell's Brewery ROI & Value For Money
4.5/5
Bell's Brewery has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Bell's Brewery Customer Satisfaction (CSAT)
Bell's Brewery Customer Satisfaction (CSAT) Score
80 / 100
Bell's Brewery has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bell's Brewery Customer Service
4.5/5
Bell's Brewery has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Bell's Brewery's Customer Service
Address
8690 Krum Avenue, Galesburg, MI 49053
Website
http://bellsbeer.com
Bell's Brewery as an Employer
Consumer vs. Employees
Bell's Brewery scored a 88 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Bell's Brewery would recommend the brand to a friend. ENPS measures how likely Bell's Brewery employees would recommend working at Bell's Brewery to a friend.
Net Promoter Score
88
NPS Score
| 94% | Promoters |
|---|---|
| 0% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
