100
NPS
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Brand Page
Bellator MMA
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About Bellator MMA's Brand
Bellator MMA is a Mixed Martial Arts promotional company headquartered in Chicago.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Bellator MMA NPS
Bellator MMA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Bellator MMA's customers would recommend using the product based on a scale of -100 to 100.
Bellator MMA Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Bellator MMA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bellator MMA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bellator MMA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bellator MMA Product Quality
2.5/5
Bellator MMA has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bellator MMA's overall Product Quality score rated by its users and customers.
Bellator MMA Product Information
Bellator MMA’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.bellator.com
- Company Size
- 10,000+ Employees
Industry
Tech
Media
Small Business Services
Social
Sports & Entertainment
Bellator MMA Pricing
Bellator MMA ROI & Value For Money
2.5/5
Bellator MMA has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bellator MMA's overall ROI score rated by its users and customers.
Bellator MMA Customer Satisfaction (CSAT)
Bellator MMA Customer Satisfaction (CSAT) Score
50 / 100
Bellator MMA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bellator MMA Customer Service
2.5/5
Bellator MMA has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Bellator MMA's Customer Service
Address
372 W. Ontario, Suite 302, Chicago, IL 60654
Website
http://www.bellator.com
Phone Number
(312)329-1199
Consumer vs. Employees
Bellator MMA scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Bellator MMA would recommend the brand to a friend. ENPS measures how likely Bellator MMA employees would recommend working at Bellator MMA to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
