-32
NPS
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Bellhops
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About Bellhops' Brand
Bellhops is a modern company that combines technology with a team of talented workers to provide a fun, friendly, and professional moving experience.
Brand at a Glance
66%
Customer Loyalty
2.1/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Bellhops NPS
Bellhops's Net Promoter Score (NPS) is a -32 with 30% Promoters, 8% Passives, and 62% Detractors. Net Promoter Score tracks whether Bellhops's customers would recommend using the product based on a scale of -100 to 100.
Bellhops Overall NPS
| 30% | Promoters |
|---|---|
| 8% | Passives |
| 62% | Detractors |
Bellhops NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jan 2021 33 | Jan 2021 | 33 |
Feb 2021 0 | Feb 2021 | 0 |
May 2021 20 | May 2021 | 20 |
Jun 2021 0 | Jun 2021 | 0 |
Sep 2021 -15 | Sep 2021 | -15 |
Nov 2021 -25 | Nov 2021 | -25 |
Feb 2022 -33 | Feb 2022 | -33 |
Jul 2022 -40 | Jul 2022 | -40 |
May 2023 -36 | May 2023 | -36 |
Aug 2023 -41 | Aug 2023 | -41 |
Sep 2024 -32 | Sep 2024 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bellhops NPS by Gender
Bellhops's NPS was rated -100 by Female customers on Comparably.
Female
-100
Bellhops's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Bellhops's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bellhops NPS by Usage
Bellhops's NPS was rated -100 points by customers who have used Bellhops's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Bellhops Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Bellhops users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bellhops Customer Loyalty Score by Gender
Bellhops's Customer Loyalty score was rated 49 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bellhops.
Female
49%
Yes
Male
N/A
Yes
Bellhops Customer Loyalty Score by Usage
Bellhops's Customer Loyalty score was rated 28% by customers who have used Bellhops's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bellhops Product Quality
2.1/5
Bellhops has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Bellhops Product Information
Bellhops’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.getbellhops.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Mobile App
Productivity
Quick Insights into Bellhops Product Quality
Bellhops's Product Quality score was rated highest by Female customers.
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Ranked Bellhops Product Quality the Highest
Bellhops Product Quality Score by Gender
Bellhops's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bellhops.
Female
1.5/5
Male
N/A
Bellhops Product Quality Score by Usage
Bellhops's Product Quality score was rated 1.5 stars by customers who have used Bellhops's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bellhops Pricing
Bellhops ROI & Value For Money
2.4/5
Bellhops has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Bellhops ROI
Bellhops's ROI score was rated highest by Female customers.
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Ranked Bellhops ROI the Highest
Bellhops ROI Score by Gender
Bellhops's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bellhops.
Female
1.5/5
Male
N/A
Bellhops ROI Score by Usage
Bellhops's ROI score was rated 1.5 stars by customers who have used Bellhops's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bellhops Customer Satisfaction (CSAT)
Bellhops Customer Satisfaction (CSAT) Score
17 / 100
Bellhops has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bellhops Customer Service
2.4/5
Bellhops has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Bellhops's Customer Service
Address
1110 Market Street, Chattanooga, TN 37402
Website
http://www.getbellhops.com
Phone Number
(888) 836-3939
Bellhops's Social Links
Quick Insights into Bellhops Customer Service
Bellhops's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Bellhops' Customer Service score.
Ranked Bellhops Customer Service the Highest
Bellhops Customer Service Score by Gender
Bellhops's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bellhops.
Female
1.5/5
Male
N/A
Bellhops Customer Service Score by Usage
Bellhops's Customer Service score was rated 1.5 stars by customers who have used Bellhops's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bellhops as an Employer
3.2/5
Bellhops has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Bellhops scored a -32 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Bellhops would recommend the brand to a friend. ENPS measures how likely Bellhops employees would recommend working at Bellhops to a friend.
Net Promoter Score
-32
NPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
