7
NPS
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Bellin
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About Bellin's Brand
Get to Know Bellin At Bellin Health, a proud local history of second-to-none patient care meets a present and future of innovation and growth to provide an exciting, dynamic opportunity for healthcare providers. For more than a century, Bellin has been locally owned and operated, providing outstanding, affordable healthcare and achieving a level of quality that has allowed us to play a pivotal role in the health and wellbeing of families for generations. Based in Green Bay, Wisconsin, Bellin Health System is a rapidly growing, innovative network of hospitals, physicians and clinics throughout Northeast Wisconsin and the Upper Peninsula of Michigan. Bellin serves a market of 640,000 lives and employs more than 400 physicians and advanced practice clinicians who serve as a reliable referral base. Bellin Hospital is a 167-bed community hospital that was named to Newsweek’s World’s Best Hospitals 2021 list, which recognizes the best medical institutions across 25 countries.
Brand at a Glance
86%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Bellin NPS
Bellin's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether Bellin's customers would recommend using the product based on a scale of -100 to 100.
Bellin Overall NPS
| 50% | Promoters |
|---|---|
| 7% | Passives |
| 43% | Detractors |
Bellin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 18 | Sep 2024 | 18 |
Nov 2024 14 | Nov 2024 | 14 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 19 | Feb 2025 | 19 |
Mar 2025 21 | Mar 2025 | 21 |
Apr 2025 22 | Apr 2025 | 22 |
May 2025 21 | May 2025 | 21 |
Jul 2025 22 | Jul 2025 | 22 |
Aug 2025 20 | Aug 2025 | 20 |
Sep 2025 14 | Sep 2025 | 14 |
Oct 2025 12 | Oct 2025 | 12 |
Dec 2025 7 | Dec 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bellin NPS by Gender
Female customers rated Bellin's NPS 10 points higher than Male customers.
Male
-10
Bellin's NPS was rated -10 by Male customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
Female
0
Bellin's NPS was rated by Female customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Bellin NPS by Ethnicity
Bellin's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Other -33 | Other | -33 |
Bellin NPS by Age
Bellin's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Bellin NPS by Usage
Bellin's NPS was rated the highest by customers who have used Bellin's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -20 | 1 to 2 Years | -20 |
Over 10 Years 10 | Over 10 Years | 10 |
Bellin Customer Reviews
Out of the 2 Bellin customer reviews 1 was positive and 1 was constructive. Bellin customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bellin Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Bellin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bellin Customer Loyalty Score by Gender
Female customers rated Bellin's Customer Loyalty score 8% higher than Male customers.
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Male
82%
Yes
Female
90%
Yes
Bellin Customer Loyalty Score by Ethnicity
Bellin's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bellin.
87
out of 100
Caucasian
70
out of 100
Other
Bellin Customer Loyalty Score by Age
Bellin's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bellin.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
66+ 70% | 66+ | 70% |
Bellin Customer Loyalty Score by Usage
Bellin's Customer Loyalty score was rated the highest by customers who have used Bellin's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bellin Customer Loyalty Score by Industry
Bellin's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bellin Product Quality
3.1/5
Bellin has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Bellin Product Information
Bellin’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Bellin's product the highest. Reviewers from the Tech industry rated Bellin the lowest at 1.5.
- Website
- http://bellin.org
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Bellin Product Quality
Bellin's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers from the Tech industry.
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Ranked Bellin Product Quality the Highest
Ranked Bellin Product Quality the Lowest
Bellin Product Quality Score by Gender
Female customers rated Bellin's Product Quality score 0.2 stars higher than Male customers.
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Male
2.7/5
Female
2.9/5
Bellin Product Quality Score by Ethnicity
Bellin's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bellin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2.3 | Other | 2.3 |
Bellin Product Quality Score by Age
Bellin's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bellin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.5 | 61-65 | 3.5 |
66+ 2 | 66+ | 2 |
Bellin Product Quality Score by Usage
Bellin's Product Quality score was rated the highest by customers who have used Bellin's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Bellin Product Quality Score by Industry
Bellin's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Bellin Pricing
Bellin ROI & Value For Money
3/5
Bellin has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Bellin Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Bellin.
Quick Insights into Bellin ROI
Bellin's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Tech industry.
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Ranked Bellin ROI the Highest
Ranked Bellin ROI the Lowest
Bellin ROI Score by Gender
Male customers rated Bellin's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bellin.
Male
2.9/5
Female
2.6/5
Bellin ROI Score by Ethnicity
Bellin's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bellin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2 | Other | 2 |
Bellin ROI Score by Age
Bellin's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bellin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.3 | 61-65 | 3.3 |
66+ 2.1 | 66+ | 2.1 |
Bellin ROI Score by Usage
Bellin's ROI score was rated the highest by customers who have used Bellin's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bellin ROI Score by Industry
Bellin's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bellin Customer Satisfaction (CSAT)
Bellin Customer Satisfaction (CSAT) Score
49 / 100
Bellin has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
14%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
16%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bellin Customer Satisfaction
Bellin's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Bellin's Customer Satisfaction.
Ranked Bellin Customer Satisfaction the Highest
Ranked Bellin Customer Satisfaction the Lowest
Bellin Customer Satisfaction Score by Gender
Bellin's Customer Satisfaction score was rated 45 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bellin.
45 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 33% |
45 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 33% | |
Very Dissatisfied | 11% |
Bellin Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bellin's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bellin.
43 / 100
Very Satisfied
36%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
21%
Very Dissatisfied
29%
CSAT according to Other
Bellin's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bellin.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
Bellin Customer Satisfaction Score by Age
Bellin's Customer Satisfaction score was rated 23 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bellin.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 23% |
Bellin Customer Satisfaction Score by Usage
Bellin's Customer Satisfaction score was rated the highest by customers who have used Bellin's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bellin Customer Satisfaction Score by Industry
Bellin's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Bellin Customer Satisfaction Score by Industry",
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}Bellin Customer Service
2.9/5
Bellin has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Bellin's Customer Service
Address
744 S Webster Ave, Green Bay, WI 54301
Website
http://bellin.org
Phone Number
920-445-7373
Bellin's Social Links
Quick Insights into Bellin Customer Service
Bellin's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Bellin's Customer Service score.
Ranked Bellin Customer Service the Highest
Ranked Bellin Customer Service the Lowest
Bellin Customer Service Score by Gender
Female customers rated Bellin's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bellin.
Male
2.6/5
Female
2.7/5
Bellin Customer Service Score by Ethnicity
Bellin's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bellin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2 | Other | 2 |
Bellin Customer Service Score by Age
Bellin's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bellin.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 2 | 66+ | 2 |
Bellin Customer Service Score by Usage
Bellin's Customer Service score was rated the highest by customers who have used Bellin's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bellin Customer Service Score by Industry
Bellin's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Bellin as an Employer
2.8/5
Bellin has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Bellin scored a 7 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Bellin would recommend the brand to a friend. ENPS measures how likely Bellin employees would recommend working at Bellin to a friend.
Net Promoter Score
7
NPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
