9
NPS
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Bemis Company
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About Bemis Company's Brand
Bemis Company, Inc. is a multinational company and a major supplier of flexible packaging
Brand at a Glance
58%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Bemis Company NPS
Bemis Company's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Bemis Company's customers would recommend using the product based on a scale of -100 to 100.
Bemis Company Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Bemis Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Sep 2020 66 | Sep 2020 | 66 |
Apr 2021 25 | Apr 2021 | 25 |
Sep 2021 40 | Sep 2021 | 40 |
Mar 2022 17 | Mar 2022 | 17 |
May 2022 13 | May 2022 | 13 |
Oct 2022 25 | Oct 2022 | 25 |
Jan 2023 11 | Jan 2023 | 11 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 9 | Apr 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bemis Company Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Bemis Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bemis Company Product Quality
3.7/5
Bemis Company has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Bemis Company Product Information
Bemis Company’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://bemis.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Productivity
Travel
Bemis Company Pricing
Bemis Company ROI & Value For Money
3.7/5
Bemis Company has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Bemis Company Customer Satisfaction (CSAT)
Bemis Company Customer Satisfaction (CSAT) Score
80 / 100
Bemis Company has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bemis Company Customer Service
3.4/5
Bemis Company has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bemis Company's Customer Service
Address
ONE NEENAH CENTER, P.O. Box 669, 4TH FLOOR, Neenah, WI
Website
http://bemis.com
Phone Number
920-727-4100
Bemis Company as an Employer
2.8/5
Bemis Company has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Bemis Company scored a 9 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Bemis Company would recommend the brand to a friend. ENPS measures how likely Bemis Company employees would recommend working at Bemis Company to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
