76
NPS
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Bench Accounting
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About Bench Accounting's Brand
What do we do? We take care of bookkeeping and tax for small business owners. And we do it in a way that’s never been done before—by pairing intuitive software with real, human bookkeepers. To us, it’s more than number crunching. It's giving entrepreneurs more time to focus on what they care about.
Brand at a Glance
4.6/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
Bench Accounting NPS
Bench Accounting's Net Promoter Score (NPS) is a 76 with 82% Promoters, 12% Passives, and 6% Detractors. Net Promoter Score tracks whether Bench Accounting's customers would recommend using the product based on a scale of -100 to 100.
Bench Accounting Overall NPS
| 82% | Promoters |
|---|---|
| 12% | Passives |
| 6% | Detractors |
Bench Accounting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 77 | Aug 2020 | 77 |
Nov 2024 75 | Nov 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bench Accounting NPS by Usage
Bench Accounting's NPS was rated the highest by customers who have used Bench Accounting's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 79 | Less than 1 Year | 79 |
1 to 2 Years 76 | 1 to 2 Years | 76 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
Bench Accounting Product Quality
4.6/5
Bench Accounting has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Bench Accounting Product Information
Bench Accounting serves markets in the United States. Bench Accounting supports iOS and Web devices and offers products for small sized businesses.
Bench Accounting’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Consumer Electronics industry rated Bench Accounting's product the highest. Reviewers from the Food and Beverages industry rated Bench Accounting the lowest at 4.6.
- Website
- https://www.bench.co
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Languages Supported
English
Product Type
Accounting Software
Bookkeeper Software
Tax Management Software
Quick Insights into Bench Accounting Product Quality
Bench Accounting's Product Quality score was rated highest by customers who have used Bench Accounting's products/services for 5 to 10 Years, and rated lowest by customers from the Food and Beverages industry.
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Ranked Bench Accounting Product Quality the Highest
Ranked Bench Accounting Product Quality the Lowest
Bench Accounting Product Quality Score by Usage
Bench Accounting's Product Quality score was rated 4.7 stars by customers who have used Bench Accounting's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
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Bench Accounting Product Quality Score by Industry
Bench Accounting's Product Quality score was rated the highest by Consumer Electronics industry customers, and the lowest by Food and Beverages industry customers.
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Bench Accounting Pricing
Bench Accounting ROI & Value For Money
4.6/5
Bench Accounting has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Bench Accounting Pricing Plans
Bench Accounting has a pricing structure that accommodates small businesses. Starting from $129/month, Bench Accounting uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Food and Beverages industry think that they had the lowest ROI from Bench Accounting.
Who Uses Bench Accounting?
Small Businesses
Quick Insights into Bench Accounting ROI
Bench Accounting's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Non-Profit industry.
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Ranked Bench Accounting ROI the Highest
Ranked Bench Accounting ROI the Lowest
Bench Accounting ROI Score by Industry
Bench Accounting's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Non-Profit industry customers.
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Bench Accounting Customer Service
5/5
Bench Accounting has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Bench Accounting's Customer Service
Address
Vancouver Canada
Website
https://www.bench.co
Bench Accounting's Social Links
Consumer vs. Employees
Bench Accounting scored a 76 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Bench Accounting would recommend the brand to a friend. ENPS measures how likely Bench Accounting employees would recommend working at Bench Accounting to a friend.
Net Promoter Score
76
NPS Score
| 82% | Promoters |
|---|---|
| 12% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
