-16
NPS
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Benchling
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About Benchling's Brand
Benchling makes life science research faster and more collaborative.
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
Benchling CMO
Benchling NPS
Benchling's Net Promoter Score (NPS) is a -16 with 38% Promoters, 8% Passives, and 54% Detractors. Net Promoter Score tracks whether Benchling's customers would recommend using the product based on a scale of -100 to 100.
Benchling Overall NPS
| 38% | Promoters |
|---|---|
| 8% | Passives |
| 54% | Detractors |
Benchling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Jun 2021 29 | Jun 2021 | 29 |
Nov 2021 13 | Nov 2021 | 13 |
Jan 2022 0 | Jan 2022 | 0 |
Sep 2023 10 | Sep 2023 | 10 |
Oct 2023 0 | Oct 2023 | 0 |
Jul 2024 -9 | Jul 2024 | -9 |
Feb 2025 -16 | Feb 2025 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benchling NPS by Usage
Benchling's NPS was rated 0 points by customers who have used Benchling's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Benchling Customer Reviews
Out of the 2 Benchling customer reviews 1 was positive and 1 was constructive. Benchling customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Benchling Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Benchling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Benchling Product Quality
3/5
Benchling has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Benchling Product Information
Benchling serves markets in the United States and Canada. Benchling supports Web devices and offers products for small, medium, and large sized businesses.
Benchling’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://benchling.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
Healthcare
Languages Supported
English
Product Type
Laboratory Information Management System Software
Benchling Pricing
Benchling ROI & Value For Money
2.6/5
Benchling has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Benchling's overall ROI score rated by its users and customers.
Benchling Pricing Plans
Benchling has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Benchling?
Small Businesses
Medium Businesses
Large Enterprises
Benchling Customer Satisfaction (CSAT)
Benchling Customer Satisfaction (CSAT) Score
20 / 100
Benchling has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Benchling Customer Service
2.8/5
Benchling has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Benchling's Customer Service
Address
680 Folsom St, California City, CA 94107
Website
http://benchling.com
Phone Number
17328581337
Benchling's Social Links
Benchling as an Employer
2.6/5
Benchling has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Benchling scored a -16 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Benchling would recommend the brand to a friend. ENPS measures how likely Benchling employees would recommend working at Benchling to a friend.
Net Promoter Score
-16
NPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 31% | Promoters |
|---|---|
| 10% | Passive |
| 59% | Detractors |
