-19
NPS
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Benevity
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About Benevity's Brand
Developer of an online micro-donation and transaction processing platform. The company offers online volunteering and integrated grant management services, as well as workspace.
Brand at a Glance
67%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Benevity NPS
Benevity's Net Promoter Score (NPS) is a -19 with 38% Promoters, 5% Passives, and 57% Detractors. Net Promoter Score tracks whether Benevity's customers would recommend using the product based on a scale of -100 to 100.
Benevity Overall NPS
| 38% | Promoters |
|---|---|
| 5% | Passives |
| 57% | Detractors |
Benevity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 -15 | Apr 2024 | -15 |
Jun 2024 -25 | Jun 2024 | -25 |
Jul 2024 -33 | Jul 2024 | -33 |
Nov 2024 -40 | Nov 2024 | -40 |
Dec 2024 -45 | Dec 2024 | -45 |
Mar 2025 -50 | Mar 2025 | -50 |
Apr 2025 -53 | Apr 2025 | -53 |
Jun 2025 -36 | Jun 2025 | -36 |
Aug 2025 -32 | Aug 2025 | -32 |
Sep 2025 -19 | Sep 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benevity NPS by Gender
Female customers rated Benevity's NPS 33 points higher than Male customers.
Male
-100
Benevity's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-67
Benevity's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Benevity NPS by Ethnicity
Benevity's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
Benevity NPS by Usage
Benevity's NPS was rated the highest by customers who have used Benevity's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
Benevity Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Benevity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Benevity Customer Loyalty Score by Gender
Male customers rated Benevity's Customer Loyalty score 38% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Benevity.
Male
78%
Yes
Female
40%
Yes
Benevity Customer Loyalty Score by Ethnicity
Benevity's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Benevity.
40
out of 100
Other
Benevity Customer Loyalty Score by Usage
Benevity's Customer Loyalty score was rated the highest by customers who have used Benevity's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Benevity Product Quality
2.8/5
Benevity has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Benevity Product Information
Benevity’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- www.benevity.com
- Company Size
- 201-500 Employees
Quick Insights into Benevity Product Quality
Benevity's Product Quality score was rated highest by customers who have used Benevity's products/services for 2 to 5 Years, and rated lowest by customers who have used Benevity's products/services for Less than 1 Year.
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Ranked Benevity Product Quality the Highest
Ranked Benevity Product Quality the Lowest
Benevity Product Quality Score by Gender
Male customers rated Benevity's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Benevity.
Male
2.7/5
Female
1.6/5
Benevity Product Quality Score by Ethnicity
Benevity's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Benevity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Benevity Product Quality Score by Usage
Benevity's Product Quality score was rated the highest by customers who have used Benevity's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Benevity Pricing
Benevity ROI & Value For Money
2.5/5
Benevity has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Benevity ROI
Benevity's ROI score was rated highest by customers who have used Benevity's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Benevity ROI the Highest
Ranked Benevity ROI the Lowest
Benevity ROI Score by Gender
Female customers rated Benevity's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Benevity.
Male
1.5/5
Female
1.6/5
Benevity ROI Score by Ethnicity
Benevity's ROI score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Benevity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Benevity ROI Score by Usage
Benevity's ROI score was rated the highest by customers who have used Benevity's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Benevity Customer Satisfaction (CSAT)
Benevity Customer Satisfaction (CSAT) Score
56 / 100
Benevity has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
31%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Benevity Customer Satisfaction
Benevity's Customer Satisfaction score was rated highest by customers who have used Benevity's products/services for 2 to 5 Years, and rated lowest by customers who have used Benevity's products/services for Less than 1 Year.
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Ranked Benevity Customer Satisfaction the Highest
Ranked Benevity Customer Satisfaction the Lowest
Benevity Customer Satisfaction Score by Gender
Male customers rated Benevity's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Benevity.
50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Benevity Customer Satisfaction Score by Ethnicity
CSAT according to Other
Benevity's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Benevity.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Benevity Customer Satisfaction Score by Usage
Benevity's Customer Satisfaction score was rated the highest by customers who have used Benevity's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Benevity Customer Service
2.7/5
Benevity has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Benevity's Customer Service
Address
402 11th Avenue South East, Calgary, T2G 0Y4 Canada
Website
www.benevity.com
Quick Insights into Benevity Customer Service
Benevity's Customer Service score was rated highest by customers who have used Benevity's products/services for 2 to 5 Years, and rated lowest by customers who have used Benevity's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Benevity's Customer Service score.
Ranked Benevity Customer Service the Highest
Ranked Benevity Customer Service the Lowest
Benevity Customer Service Score by Gender
Male customers rated Benevity's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Benevity.
Male
2.4/5
Female
2/5
Benevity Customer Service Score by Ethnicity
Benevity's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Benevity.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Benevity Customer Service Score by Usage
Benevity's Customer Service score was rated the highest by customers who have used Benevity's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Benevity as an Employer
Consumer vs. Employees
Benevity scored a -19 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Benevity would recommend the brand to a friend. ENPS measures how likely Benevity employees would recommend working at Benevity to a friend.
Net Promoter Score
-19
NPS Score
| 38% | Promoters |
|---|---|
| 5% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
