-100
NPS
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Benson Hill Biosystems
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About Benson Hill Biosystems' Brand
Benson Hill Biosystems is an agricultural biotechnology company focused on the development of traits to increase intrinsic crop yield.
Brand at a Glance
76%
Customer Loyalty
2.3/5
Product Quality
1.8/5
Pricing
1.7/5
Customer Service
Benson Hill Biosystems NPS
Benson Hill Biosystems's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Benson Hill Biosystems's customers would recommend using the product based on a scale of -100 to 100.
Benson Hill Biosystems Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Benson Hill Biosystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benson Hill Biosystems Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Benson Hill Biosystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Benson Hill Biosystems Product Quality
2.3/5
Benson Hill Biosystems has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Benson Hill Biosystems' overall Product Quality score rated by its users and customers.
Benson Hill Biosystems Product Information
Benson Hill Biosystems’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.bensonhillbio.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Benson Hill Biosystems Pricing
Benson Hill Biosystems ROI & Value For Money
1.8/5
Benson Hill Biosystems has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Benson Hill Biosystems Customer Satisfaction (CSAT)
Benson Hill Biosystems Customer Satisfaction (CSAT) Score
20 / 100
Benson Hill Biosystems has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Benson Hill Biosystems Customer Service
1.7/5
Benson Hill Biosystems has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Benson Hill Biosystems's Customer Service
Address
P.O. Box 13487, 7020 Kit Creek Road, Suite 180, Raleigh, NC
Website
http://www.bensonhillbio.com
Phone Number
9193136636
Benson Hill Biosystems as an Employer
2.4/5
Benson Hill Biosystems has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Benson Hill Biosystems
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Benson Hill Biosystems scored a -100 for Net Promoter Score and a -81 for Employee Net Promoter Score. NPS gauges how likely a customer of Benson Hill Biosystems would recommend the brand to a friend. ENPS measures how likely Benson Hill Biosystems employees would recommend working at Benson Hill Biosystems to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-81
eNPS Score
| 6% | Promoters |
|---|---|
| 7% | Passive |
| 87% | Detractors |
