12
NPS
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Berger Paints India
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About Berger Paints India's Brand
Manufacturer and distributor of paint products intended to be the most admired Indian paint and coating company with globally recognized competencies. The company's decorative paints, industrial paints, protective coating, undercoats helps its users with all purpose paints in India and overseas.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Berger Paints India NPS
Berger Paints India's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Berger Paints India's customers would recommend using the product based on a scale of -100 to 100.
Berger Paints India Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Berger Paints India NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 26 | Aug 2023 | 26 |
Oct 2023 25 | Oct 2023 | 25 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 7 | Mar 2024 | 7 |
Sep 2024 9 | Sep 2024 | 9 |
Oct 2024 10 | Oct 2024 | 10 |
Nov 2024 12 | Nov 2024 | 12 |
Dec 2024 11 | Dec 2024 | 11 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 11 | Feb 2025 | 11 |
Apr 2025 13 | Apr 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berger Paints India NPS by Gender
Male customers rated Berger Paints India's NPS 25 points higher than Female customers.
Male
45
Berger Paints India's NPS was rated 45 by Male customers on Comparably.
67%
Promoters
11%
Passives
22%
Detractors
Female
20
Berger Paints India's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Berger Paints India NPS by Ethnicity
Berger Paints India's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 67 | Other | 67 |
Berger Paints India NPS by Age
Berger Paints India's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Berger Paints India NPS by Usage
Berger Paints India's NPS was rated the highest by customers who have used Berger Paints India's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
Berger Paints India Customer Reviews
Out of the 3 Berger Paints India customer reviews 3 were positive and 0 were constructive. Berger Paints India customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Berger Paints India Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Berger Paints India users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Berger Paints India Customer Loyalty Score by Gender
Female customers rated Berger Paints India's Customer Loyalty score 2% higher than Male customers.
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Male
80%
Yes
Female
82%
Yes
Berger Paints India Customer Loyalty Score by Ethnicity
Berger Paints India's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Berger Paints India.
82
out of 100
Asian or Pacific Islander
100
out of 100
Other
Berger Paints India Customer Loyalty Score by Age
Berger Paints India's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Berger Paints India.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
Berger Paints India Customer Loyalty Score by Usage
Berger Paints India's Customer Loyalty score was rated the highest by customers who have used Berger Paints India's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Berger Paints India Product Quality
3.9/5
Berger Paints India has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Berger Paints India Product Information
Berger Paints India’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.bergerpaints.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Berger Paints India Product Quality
Berger Paints India's Product Quality score was rated highest by customers who have used Berger Paints India's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Berger Paints India Product Quality the Highest
Ranked Berger Paints India Product Quality the Lowest
Berger Paints India Product Quality Score by Gender
Female customers rated Berger Paints India's Product Quality score 0.9 stars higher than Male customers.
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Male
3.6/5
Female
4.5/5
Berger Paints India Product Quality Score by Ethnicity
Berger Paints India's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Berger Paints India.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.5 | Other | 3.5 |
Berger Paints India Product Quality Score by Age
Berger Paints India's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Berger Paints India.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.6 | 31-35 | 3.6 |
Berger Paints India Product Quality Score by Usage
Berger Paints India's Product Quality score was rated the highest by customers who have used Berger Paints India's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Berger Paints India Pricing
Berger Paints India ROI & Value For Money
3.8/5
Berger Paints India has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Berger Paints India ROI
Berger Paints India's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.
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Ranked Berger Paints India ROI the Highest
Ranked Berger Paints India ROI the Lowest
Berger Paints India ROI Score by Gender
Female customers rated Berger Paints India's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Berger Paints India.
Male
4.1/5
Female
4.6/5
Berger Paints India ROI Score by Ethnicity
Berger Paints India's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Berger Paints India.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 5 | Other | 5 |
Berger Paints India ROI Score by Age
Berger Paints India's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Berger Paints India.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 5 | 26-30 | 5 |
31-35 3.9 | 31-35 | 3.9 |
Berger Paints India ROI Score by Usage
Berger Paints India's ROI score was rated the highest by customers who have used Berger Paints India's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Berger Paints India Customer Satisfaction (CSAT)
Berger Paints India Customer Satisfaction (CSAT) Score
81 / 100
Berger Paints India has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
19%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Berger Paints India Customer Satisfaction
Berger Paints India's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.
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Ranked Berger Paints India Customer Satisfaction the Highest
Ranked Berger Paints India Customer Satisfaction the Lowest
Berger Paints India Customer Satisfaction Score by Gender
Female customers rated Berger Paints India's Customer Satisfaction score 22 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Berger Paints India.
78 / 100
MaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Berger Paints India Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Berger Paints India's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Berger Paints India.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Other
Berger Paints India's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Berger Paints India.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Berger Paints India Customer Satisfaction Score by Age
Berger Paints India's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Berger Paints India.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 75% |
Berger Paints India Customer Satisfaction Score by Usage
Berger Paints India's Customer Satisfaction score was rated the highest by customers who have used Berger Paints India's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Berger Paints India Customer Service
4/5
Berger Paints India has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Berger Paints India's Customer Service
Address
Berger House, Kolkata, 700017
Website
www.bergerpaints.com
Phone Number
7
Quick Insights into Berger Paints India Customer Service
Berger Paints India's Customer Service score was rated highest by customers who have used Berger Paints India's products/services for Less than 1 Year, and rated lowest by customers ages 31-35.
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Ranked Berger Paints India Customer Service the Highest
Ranked Berger Paints India Customer Service the Lowest
Berger Paints India Customer Service Score by Gender
Female customers rated Berger Paints India's Customer Service score 0.1 stars higher than Male customers.
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Male
4.1/5
Female
4.2/5
Berger Paints India Customer Service Score by Ethnicity
Berger Paints India's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Berger Paints India.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.3 | Other | 4.3 |
Berger Paints India Customer Service Score by Age
Berger Paints India's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Berger Paints India.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.6 | 31-35 | 3.6 |
Berger Paints India Customer Service Score by Usage
Berger Paints India's Customer Service score was rated the highest by customers who have used Berger Paints India's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Berger Paints India as an Employer
Consumer vs. Employees
Berger Paints India scored a 12 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Berger Paints India would recommend the brand to a friend. ENPS measures how likely Berger Paints India employees would recommend working at Berger Paints India to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
