40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Berklee
Marketing or Exec? Claim Your Free Account
About Berklee's Brand
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Berklee NPS
Berklee's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Berklee's customers would recommend using the product based on a scale of -100 to 100.
Berklee Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Berklee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Mar 2023 66 | Mar 2023 | 66 |
Apr 2023 75 | Apr 2023 | 75 |
Nov 2025 40 | Nov 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berklee Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Berklee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Berklee Product Quality
3.6/5
Berklee has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Berklee's overall Product Quality score rated by its users and customers.
Berklee Product Information
Berklee’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Berklee Pricing
Berklee ROI & Value For Money
3.8/5
Berklee has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Berklee's overall ROI score rated by its users and customers.
Berklee Customer Satisfaction (CSAT)
Berklee Customer Satisfaction (CSAT) Score
40 / 100
Berklee has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Berklee Customer Service
3.7/5
Berklee has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Berklee's overall Customer Service score rated by its users and customers.
Berklee as an Employer
2.2/5
Berklee has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Berklee scored a 40 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Berklee would recommend the brand to a friend. ENPS measures how likely Berklee employees would recommend working at Berklee to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
