50
NPS
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Berlin Packaging
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About Berlin Packaging's Brand
Berlin Packaging is a leading supplier of rigid packaging products and services.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Berlin Packaging CMO
Berlin Packaging NPS
Berlin Packaging's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Berlin Packaging's customers would recommend using the product based on a scale of -100 to 100.
Berlin Packaging Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Berlin Packaging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
May 2024 50 | May 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berlin Packaging Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Berlin Packaging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Berlin Packaging Product Quality
3.2/5
Berlin Packaging has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Berlin Packaging's overall Product Quality score rated by its users and customers.
Berlin Packaging Product Information
Berlin Packaging’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://berlinpackaging.com/
- Company Size
- 501-1,000 Employees
Industry
Hardware and Devices
Berlin Packaging Pricing
Berlin Packaging ROI & Value For Money
4/5
Berlin Packaging has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Berlin Packaging Customer Satisfaction (CSAT)
Berlin Packaging Customer Satisfaction (CSAT) Score
50 / 100
Berlin Packaging has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Berlin Packaging Customer Service
3.7/5
Berlin Packaging has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Berlin Packaging's Customer Service
Address
3949 Van Buren, St. Unit B, Phoenix, AZ
Website
http://berlinpackaging.com/
Phone Number
3122587015
Berlin Packaging as an Employer
4.1/5
Berlin Packaging has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Berlin Packaging scored a 50 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Berlin Packaging would recommend the brand to a friend. ENPS measures how likely Berlin Packaging employees would recommend working at Berlin Packaging to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
