20
NPS
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Berlitz Corporation
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About Berlitz Corporation's Brand
Berlitz Corporation operates as a global leadership training and education company. The company provides various programs, including
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Berlitz Corporation NPS
Berlitz Corporation's Net Promoter Score (NPS) is a 20 with 55% Promoters, 10% Passives, and 35% Detractors. Net Promoter Score tracks whether Berlitz Corporation's customers would recommend using the product based on a scale of -100 to 100.
Berlitz Corporation Overall NPS
| 55% | Promoters |
|---|---|
| 10% | Passives |
| 35% | Detractors |
Berlitz Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 10 | Feb 2022 | 10 |
Jun 2022 18 | Jun 2022 | 18 |
Aug 2022 25 | Aug 2022 | 25 |
Apr 2023 14 | Apr 2023 | 14 |
May 2023 22 | May 2023 | 22 |
Aug 2023 27 | Aug 2023 | 27 |
Jan 2024 25 | Jan 2024 | 25 |
Mar 2024 16 | Mar 2024 | 16 |
Aug 2024 22 | Aug 2024 | 22 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2025 20 | Nov 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berlitz Corporation NPS by Gender
Berlitz Corporation's NPS was rated 100 by Male customers on Comparably.
Male
100
Berlitz Corporation's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Berlitz Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Berlitz Corporation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Berlitz Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Berlitz Corporation Customer Loyalty Score by Gender
Berlitz Corporation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Berlitz Corporation Product Quality
3.9/5
Berlitz Corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Berlitz Corporation Product Information
Berlitz Corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.berlitz.com
Industry
Tech
Business Services
Consumer Services
Education
Quick Insights into Berlitz Corporation Product Quality
Berlitz Corporation's Product Quality score was rated highest by Male customers.
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Ranked Berlitz Corporation Product Quality the Highest
Berlitz Corporation Product Quality Score by Gender
Berlitz Corporation's Product Quality score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Berlitz Corporation Pricing
Berlitz Corporation ROI & Value For Money
3.5/5
Berlitz Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Berlitz Corporation ROI
Berlitz Corporation's ROI score was rated highest by Male customers.
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Ranked Berlitz Corporation ROI the Highest
Berlitz Corporation ROI Score by Gender
Berlitz Corporation's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Berlitz Corporation Customer Satisfaction (CSAT)
Berlitz Corporation Customer Satisfaction (CSAT) Score
77 / 100
Berlitz Corporation has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Berlitz Corporation Customer Service
3.6/5
Berlitz Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Berlitz Corporation's Customer Service
Address
Princeton, NJ
Website
http://www.berlitz.com
Quick Insights into Berlitz Corporation Customer Service
Berlitz Corporation's Customer Service score was rated highest by Male customers.
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Ranked Berlitz Corporation Customer Service the Highest
Berlitz Corporation Customer Service Score by Gender
Berlitz Corporation's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Berlitz Corporation.
Male
4.6/5
Female
N/A
Berlitz Corporation as an Employer
2.6/5
Berlitz Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Berlitz Corporation scored a 20 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Berlitz Corporation would recommend the brand to a friend. ENPS measures how likely Berlitz Corporation employees would recommend working at Berlitz Corporation to a friend.
Net Promoter Score
20
NPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 31% | Promoters |
|---|---|
| 11% | Passive |
| 58% | Detractors |
