-14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Berry Plastics
Marketing or Exec? Claim Your Free Account
About Berry Plastics' Brand
Berry Plastics is a global manufacturer and marketer of plastic packaging products.
Brand at a Glance
80%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Berry Plastics NPS
Berry Plastics's Net Promoter Score (NPS) is a -14 with 35% Promoters, 16% Passives, and 49% Detractors. Net Promoter Score tracks whether Berry Plastics's customers would recommend using the product based on a scale of -100 to 100.
Berry Plastics Overall NPS
| 35% | Promoters |
|---|---|
| 16% | Passives |
| 49% | Detractors |
Berry Plastics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -1 | Nov 2023 | -1 |
Feb 2024 4 | Feb 2024 | 4 |
Mar 2024 -4 | Mar 2024 | -4 |
Apr 2024 -8 | Apr 2024 | -8 |
Jul 2024 -7 | Jul 2024 | -7 |
Aug 2024 -10 | Aug 2024 | -10 |
Sep 2024 -14 | Sep 2024 | -14 |
Jan 2025 -13 | Jan 2025 | -13 |
Jul 2025 -15 | Jul 2025 | -15 |
Aug 2025 -15 | Aug 2025 | -15 |
Sep 2025 -17 | Sep 2025 | -17 |
Oct 2025 -13 | Oct 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berry Plastics NPS by Gender
Berry Plastics's NPS was rated 20 by Female customers on Comparably.
Female
20
Berry Plastics's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Male
N/A
Berry Plastics's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Berry Plastics NPS by Ethnicity
Berry Plastics's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Berry Plastics Customer Reviews
Out of the 2 Berry Plastics customer reviews 2 were positive and 0 were constructive. Berry Plastics customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Berry Plastics Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Berry Plastics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Berry Plastics Customer Loyalty Score by Gender
Berry Plastics's Customer Loyalty score was rated 82 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Berry Plastics.
Female
82%
Yes
Male
N/A
Yes
Berry Plastics Customer Loyalty Score by Ethnicity
Berry Plastics's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Berry Plastics.
55
out of 100
Caucasian
Berry Plastics Customer Loyalty Score by Industry
Berry Plastics's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Berry Plastics Product Quality
3.4/5
Berry Plastics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Berry Plastics' overall Product Quality score rated by its users and customers.
Berry Plastics Product Information
Berry Plastics’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Berry Plastics's product the highest.
- Company Size
- 10,000+ Employees
Industry
Business Services
Hardware and Devices
SaaS
Quick Insights into Berry Plastics Product Quality
Berry Plastics's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Berry Plastics' Product Quality.
Ranked Berry Plastics Product Quality the Highest
Berry Plastics Product Quality Score by Gender
Berry Plastics's Product Quality score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Berry Plastics.
Female
3.7/5
Male
N/A
Berry Plastics Product Quality Score by Ethnicity
Berry Plastics's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Berry Plastics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Berry Plastics Product Quality Score by Industry
Berry Plastics's Product Quality score was rated 4.3 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Berry Plastics Pricing
Berry Plastics ROI & Value For Money
3.4/5
Berry Plastics has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Berry Plastics' overall ROI score rated by its users and customers.
Berry Plastics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Berry Plastics ROI
Berry Plastics's ROI score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Berry Plastics' ROI score.
Ranked Berry Plastics ROI the Highest
Berry Plastics ROI Score by Gender
Berry Plastics's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Berry Plastics.
Female
3.8/5
Male
N/A
Berry Plastics ROI Score by Ethnicity
Berry Plastics's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Berry Plastics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Berry Plastics ROI Score by Industry
Berry Plastics's ROI score was rated 4.5 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Berry Plastics Customer Satisfaction (CSAT)
Berry Plastics Customer Satisfaction (CSAT) Score
63 / 100
Berry Plastics has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
30%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Berry Plastics Customer Satisfaction
Berry Plastics's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Berry Plastics' Customer Satisfaction.
Ranked Berry Plastics Customer Satisfaction the Highest
Berry Plastics Customer Satisfaction Score by Gender
Berry Plastics's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Berry Plastics.
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Berry Plastics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Berry Plastics' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Berry Plastics.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Berry Plastics Customer Service
3.5/5
Berry Plastics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Berry Plastics' overall Customer Service score rated by its users and customers.
About Berry Plastics's Customer Service
Address
Evansville, IN
Website
http://www.berryplastics.com/
Phone Number
812-424-2904
Quick Insights into Berry Plastics Customer Service
Berry Plastics's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Berry Plastics' Customer Service score.
Ranked Berry Plastics Customer Service the Highest
Berry Plastics Customer Service Score by Gender
Berry Plastics's Customer Service score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Berry Plastics.
Female
3.7/5
Male
N/A
Berry Plastics Customer Service Score by Ethnicity
Berry Plastics's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Berry Plastics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Berry Plastics Customer Service Score by Industry
Berry Plastics's Customer Service score was rated 4.3 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Berry Plastics as an Employer
2.6/5
Berry Plastics has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Berry Plastics scored a -14 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Berry Plastics would recommend the brand to a friend. ENPS measures how likely Berry Plastics employees would recommend working at Berry Plastics to a friend.
Net Promoter Score
-14
NPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 37% | Promoters |
|---|---|
| 18% | Passive |
| 45% | Detractors |
