50
NPS
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Berwind
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About Berwind's Brand
Berwind is a family-owned investment management company.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
4.5/5
Customer Service
Berwind NPS
Berwind's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Berwind's customers would recommend using the product based on a scale of -100 to 100.
Berwind Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Berwind NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
May 2023 66 | May 2023 | 66 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Berwind Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Berwind users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Berwind Product Quality
3.7/5
Berwind has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Berwind Product Information
Berwind’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.berwind.com/
- Company Size
- 11-50 Employees
Industry
Tech
Professional Services
Berwind Pricing
Berwind ROI & Value For Money
2.7/5
Berwind has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Berwind Customer Satisfaction (CSAT)
Berwind Customer Satisfaction (CSAT) Score
100 / 100
Berwind has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Berwind Customer Service
4.5/5
Berwind has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Berwind's Customer Service
Address
3000 Centre Square West 1500 Market Street, Philadelphia, PA
Website
http://www.berwind.com/
Phone Number
215-563-2800
Consumer vs. Employees
Berwind scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Berwind would recommend the brand to a friend. ENPS measures how likely Berwind employees would recommend working at Berwind to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
