34
NPS
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Bessemer Venture Partners
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About Bessemer Venture Partners' Brand
Bessemer Venture Partners manages more than $4 billion of venture capital invested in over 130 companies around the world.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Bessemer Venture Partners NPS
Bessemer Venture Partners's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Bessemer Venture Partners's customers would recommend using the product based on a scale of -100 to 100.
Bessemer Venture Partners Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Bessemer Venture Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 -33 | Jun 2022 | -33 |
Jul 2023 0 | Jul 2023 | 0 |
Mar 2024 20 | Mar 2024 | 20 |
Dec 2024 43 | Dec 2024 | 43 |
Jul 2025 50 | Jul 2025 | 50 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bessemer Venture Partners Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Bessemer Venture Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bessemer Venture Partners Product Quality
3.3/5
Bessemer Venture Partners has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bessemer Venture Partners' overall Product Quality score rated by its users and customers.
Bessemer Venture Partners Product Information
Bessemer Venture Partners’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.bvp.com
- Company Size
- 201-500 Employees
Industry
Venture Capital and Private Equity
Bessemer Venture Partners Pricing
Bessemer Venture Partners ROI & Value For Money
3.6/5
Bessemer Venture Partners has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Bessemer Venture Partners Customer Satisfaction (CSAT)
Bessemer Venture Partners Customer Satisfaction (CSAT) Score
72 / 100
Bessemer Venture Partners has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bessemer Venture Partners Customer Service
3.4/5
Bessemer Venture Partners has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bessemer Venture Partners's Customer Service
Address
Larchmont, NY 10538
Website
http://www.bvp.com
Bessemer Venture Partners as an Employer
Consumer vs. Employees
Bessemer Venture Partners scored a 34 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Bessemer Venture Partners would recommend the brand to a friend. ENPS measures how likely Bessemer Venture Partners employees would recommend working at Bessemer Venture Partners to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 11% | Promoters |
|---|---|
| 67% | Passive |
| 22% | Detractors |
