34
NPS
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Brand Page
Best Friends Pet Care
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About Best Friends Pet Care's Brand
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Best Friends Pet Care NPS
Best Friends Pet Care's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Best Friends Pet Care's customers would recommend using the product based on a scale of -100 to 100.
Best Friends Pet Care Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Best Friends Pet Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Oct 2024 0 | Oct 2024 | 0 |
Jan 2025 33 | Jan 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Best Friends Pet Care Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Best Friends Pet Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Best Friends Pet Care Product Quality
2.7/5
Best Friends Pet Care has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Best Friends Pet Care Product Information
Best Friends Pet Care’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Best Friends Pet Care Pricing
Best Friends Pet Care ROI & Value For Money
2.5/5
Best Friends Pet Care has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Best Friends Pet Care Customer Satisfaction (CSAT)
Best Friends Pet Care Customer Satisfaction (CSAT) Score
67 / 100
Best Friends Pet Care has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Best Friends Pet Care Customer Service
2.7/5
Best Friends Pet Care has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Best Friends Pet Care's Customer Service
Website
http://www.bestfriendspetcare.com
Phone Number
2038405219
Best Friends Pet Care as an Employer
Consumer vs. Employees
Best Friends Pet Care scored a 34 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Best Friends Pet Care would recommend the brand to a friend. ENPS measures how likely Best Friends Pet Care employees would recommend working at Best Friends Pet Care to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
