-65
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bestway
Marketing or Exec? Claim Your Free Account
About Bestway's Brand
"Bestway is an online marketplace that allows users to rent furniture, appliances, electronic products and computers."
Brand at a Glance
69%
Customer Loyalty
2.3/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Bestway NPS
Bestway's Net Promoter Score (NPS) is a -65 with 15% Promoters, 5% Passives, and 80% Detractors. Net Promoter Score tracks whether Bestway's customers would recommend using the product based on a scale of -100 to 100.
Bestway Overall NPS
| 15% | Promoters |
|---|---|
| 5% | Passives |
| 80% | Detractors |
Bestway NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -44 | Nov 2022 | -44 |
Mar 2023 -50 | Mar 2023 | -50 |
Jun 2023 -54 | Jun 2023 | -54 |
Jul 2023 -59 | Jul 2023 | -59 |
Dec 2023 -46 | Dec 2023 | -46 |
Sep 2024 -50 | Sep 2024 | -50 |
Nov 2024 -53 | Nov 2024 | -53 |
Feb 2025 -57 | Feb 2025 | -57 |
Apr 2025 -60 | Apr 2025 | -60 |
May 2025 -62 | May 2025 | -62 |
Jun 2025 -64 | Jun 2025 | -64 |
Jul 2025 -65 | Jul 2025 | -65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bestway NPS by Gender
Bestway's NPS was rated -60 by Male customers on Comparably.
Male
-60
Bestway's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
Bestway's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bestway Customer Reviews
Out of the 2 Bestway customer reviews 1 was positive and 1 was constructive. Bestway customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bestway Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Bestway users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bestway Customer Loyalty Score by Gender
Bestway's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bestway.
Male
82%
Yes
Female
N/A
Yes
Bestway Product Quality
2.3/5
Bestway has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bestway's overall Product Quality score rated by its users and customers.
Bestway Product Information
Bestway’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- www.bestwayrto.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Bestway Product Quality
Bestway's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Bestway's Product Quality.
Ranked Bestway Product Quality the Highest
Bestway Product Quality Score by Gender
Bestway's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bestway.
Male
2.3/5
Female
N/A
Bestway Pricing
Bestway ROI & Value For Money
1.7/5
Bestway has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bestway's overall ROI score rated by its users and customers.
Quick Insights into Bestway ROI
Bestway's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Bestway's ROI score.
Ranked Bestway ROI the Highest
Bestway ROI Score by Gender
Bestway's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bestway.
Male
1.5/5
Female
N/A
Bestway Customer Satisfaction (CSAT)
Bestway Customer Satisfaction (CSAT) Score
33 / 100
Bestway has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bestway Customer Service
1.7/5
Bestway has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bestway's overall Customer Service score rated by its users and customers.
About Bestway's Customer Service
Address
Dallas, TX
Website
www.bestwayrto.com
Quick Insights into Bestway Customer Service
Bestway's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Bestway's Customer Service score.
Ranked Bestway Customer Service the Highest
Bestway Customer Service Score by Gender
Bestway's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bestway.
Male
1.5/5
Female
N/A
Bestway as an Employer
2.4/5
Bestway has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bestway scored a -65 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Bestway would recommend the brand to a friend. ENPS measures how likely Bestway employees would recommend working at Bestway to a friend.
Net Promoter Score
-65
NPS Score
| 15% | Promoters |
|---|---|
| 5% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
