-34
NPS
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Brand Page
Betfred
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About Betfred's Brand
Brand at a Glance
49%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Betfred NPS
Betfred's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Betfred's customers would recommend using the product based on a scale of -100 to 100.
Betfred Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Betfred NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2025 -20 | Feb 2025 | -20 |
May 2025 -33 | May 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Betfred NPS by Gender
Betfred's NPS was rated -34 by Male customers on Comparably.
Male
-34
Betfred's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Betfred's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Betfred Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Betfred users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Betfred Customer Loyalty Score by Gender
Betfred's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Betfred.
Male
40%
Yes
Female
N/A
Yes
Betfred Product Quality
3.2/5
Betfred has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Betfred Product Information
Betfred’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.betfred.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Betfred Product Quality
Betfred's Product Quality score was rated highest by Male customers.
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Ranked Betfred Product Quality the Highest
Betfred Product Quality Score by Gender
Betfred's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Betfred.
Male
3.1/5
Female
N/A
Betfred Pricing
Betfred ROI & Value For Money
3.2/5
Betfred has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Betfred ROI
Betfred's ROI score was rated highest by Male customers.
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Ranked Betfred ROI the Highest
Betfred ROI Score by Gender
Betfred's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Betfred Customer Satisfaction (CSAT)
Betfred Customer Satisfaction (CSAT) Score
50 / 100
Betfred has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Betfred Customer Satisfaction
Betfred's Customer Satisfaction score was rated highest by Male customers.
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Ranked Betfred Customer Satisfaction the Highest
Betfred Customer Satisfaction Score by Gender
Betfred's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Betfred.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Betfred Customer Service
3.2/5
Betfred has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Betfred's Customer Service
Address
56-58 Benson Road, Birchwood, WA3 7PQ Bahamas
Website
www.betfred.com
Quick Insights into Betfred Customer Service
Betfred's Customer Service score was rated highest by Male customers.
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Ranked Betfred Customer Service the Highest
Betfred Customer Service Score by Gender
Betfred's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Betfred.
Male
2.8/5
Female
N/A
Betfred as an Employer
Consumer vs. Employees
Betfred scored a -34 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Betfred would recommend the brand to a friend. ENPS measures how likely Betfred employees would recommend working at Betfred to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
