32
NPS
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Better World Books
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About Better World Books' Brand
Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $34 million for libraries and literacy, donated over 35 million books, and reused or recycled more than 450 million books.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Better World Books NPS
Better World Books's Net Promoter Score (NPS) is a 32 with 63% Promoters, 6% Passives, and 31% Detractors. Net Promoter Score tracks whether Better World Books's customers would recommend using the product based on a scale of -100 to 100.
Better World Books Overall NPS
| 63% | Promoters |
|---|---|
| 6% | Passives |
| 31% | Detractors |
Better World Books NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Apr 2021 20 | Apr 2021 | 20 |
Nov 2021 33 | Nov 2021 | 33 |
Nov 2022 43 | Nov 2022 | 43 |
Jun 2023 44 | Jun 2023 | 44 |
Jul 2023 50 | Jul 2023 | 50 |
Nov 2023 54 | Nov 2023 | 54 |
Feb 2024 41 | Feb 2024 | 41 |
Mar 2024 36 | Mar 2024 | 36 |
May 2024 39 | May 2024 | 39 |
Aug 2024 31 | Aug 2024 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Better World Books NPS by Gender
Better World Books's NPS was rated 60 by Female customers on Comparably.
Female
60
Better World Books's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Male
N/A
Better World Books's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Better World Books NPS by Ethnicity
Better World Books's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Better World Books NPS by Age
Better World Books's NPS was rated 34 points by customers ages 66+ on Comparably.
Better World Books NPS by Usage
Better World Books's NPS was rated 34 points by customers who have used Better World Books's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Better World Books Customer Reviews
Out of the 3 Better World Books customer reviews 3 were positive and 0 were constructive. Better World Books customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Better World Books Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Better World Books users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Better World Books Customer Loyalty Score by Gender
Better World Books's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Better World Books Customer Loyalty Score by Ethnicity
Better World Books's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Better World Books.
100
out of 100
Caucasian
Better World Books Customer Loyalty Score by Age
Better World Books's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Better World Books Customer Loyalty Score by Usage
Better World Books's Customer Loyalty score was rated 100% by customers who have used Better World Books's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Better World Books Product Quality
3.5/5
Better World Books has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Better World Books Product Information
Better World Books’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Better World Books Product Quality
Better World Books's Product Quality score was rated highest by Caucasian customers.
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Ranked Better World Books Product Quality the Highest
Better World Books Product Quality Score by Gender
Better World Books's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Better World Books Product Quality Score by Ethnicity
Better World Books's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Better World Books.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Better World Books Product Quality Score by Age
Better World Books's Product Quality score was rated 4.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Better World Books.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.1 | 66+ | 4.1 |
Better World Books Product Quality Score by Usage
Better World Books's Product Quality score was rated 3.5 stars by customers who have used Better World Books's products/services for 2 to 5 Years.
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Better World Books Pricing
Better World Books ROI & Value For Money
3.6/5
Better World Books has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Better World Books ROI
Better World Books's ROI score was rated highest by Caucasian customers.
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Ranked Better World Books ROI the Highest
Better World Books ROI Score by Gender
Better World Books's ROI score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Better World Books ROI Score by Ethnicity
Better World Books's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Better World Books ROI Score by Age
Better World Books's ROI score was rated 4.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Better World Books.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.1 | 66+ | 4.1 |
Better World Books ROI Score by Usage
Better World Books's ROI score was rated 3.5 stars by customers who have used Better World Books's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Better World Books Customer Satisfaction (CSAT)
Better World Books Customer Satisfaction (CSAT) Score
73 / 100
Better World Books has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Better World Books Customer Satisfaction
Better World Books's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Better World Books Customer Satisfaction the Highest
Better World Books Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Better World Books' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Better World Books.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Better World Books Customer Service
3.6/5
Better World Books has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Better World Books's Customer Service
Address
55740 Currant Road, Mishawaka, IN 46545
Website
http://www.betterworldbooks.com
Phone Number
1-800-894-0242
Quick Insights into Better World Books Customer Service
Better World Books's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Better World Books' Customer Service score.
Ranked Better World Books Customer Service the Highest
Better World Books Customer Service Score by Gender
Better World Books's Customer Service score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
Better World Books Customer Service Score by Ethnicity
Better World Books's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Better World Books.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Better World Books Customer Service Score by Age
Better World Books's Customer Service score was rated 4.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Better World Books.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 4.1 | 66+ | 4.1 |
Better World Books Customer Service Score by Usage
Better World Books's Customer Service score was rated 3.3 stars by customers who have used Better World Books's products/services for 2 to 5 Years.
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Better World Books as an Employer
2.8/5
Better World Books has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Better World Books scored a 32 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Better World Books would recommend the brand to a friend. ENPS measures how likely Better World Books employees would recommend working at Better World Books to a friend.
Net Promoter Score
32
NPS Score
| 63% | Promoters |
|---|---|
| 6% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
