56
NPS
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Brand Page
BetterCloud
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About BetterCloud's Brand
"BetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms."
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
BetterCloud NPS
BetterCloud's Net Promoter Score (NPS) is a 56 with 70% Promoters, 16% Passives, and 14% Detractors. Net Promoter Score tracks whether BetterCloud's customers would recommend using the product based on a scale of -100 to 100.
BetterCloud Overall NPS
| 70% | Promoters |
|---|---|
| 16% | Passives |
| 14% | Detractors |
BetterCloud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2020 56 | Aug 2020 | 56 |
Dec 2020 56 | Dec 2020 | 56 |
Jun 2021 55 | Jun 2021 | 55 |
Aug 2022 55 | Aug 2022 | 55 |
Sep 2022 56 | Sep 2022 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BetterCloud NPS by Usage
BetterCloud's NPS was rated 37 points by customers who have used BetterCloud's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 37 | 5 to 10 Years | 37 |
BetterCloud Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of BetterCloud users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BetterCloud Product Quality
3.2/5
BetterCloud has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BetterCloud's overall Product Quality score rated by its users and customers.
BetterCloud Product Information
BetterCloud serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. BetterCloud supports Web devices and offers products for small, medium, and large sized businesses.
BetterCloud’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.bettercloud.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Cloud Security Software
BetterCloud Pricing
BetterCloud ROI & Value For Money
3.2/5
BetterCloud has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BetterCloud's overall ROI score rated by its users and customers.
BetterCloud Pricing Plans
BetterCloud has a pricing structure that accommodates small, medium, and large businesses.
Who Uses BetterCloud?
Small Businesses
Medium Businesses
Large Enterprises
BetterCloud Customer Satisfaction (CSAT)
BetterCloud Customer Satisfaction (CSAT) Score
100 / 100
BetterCloud has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BetterCloud Customer Service
3.4/5
BetterCloud has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BetterCloud's overall Customer Service score rated by its users and customers.
About BetterCloud's Customer Service
Address
York, NY
Website
http://www.bettercloud.com/
BetterCloud's Social Links
BetterCloud as an Employer
3.3/5
BetterCloud has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
BetterCloud scored a 56 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BetterCloud would recommend the brand to a friend. ENPS measures how likely BetterCloud employees would recommend working at BetterCloud to a friend.
Net Promoter Score
56
NPS Score
| 70% | Promoters |
|---|---|
| 16% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
