43
NPS
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Bevi
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About Bevi's Brand
The Bevi is a smart water cooler that helps you create your own flavored and sparkling drinks.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Bevi NPS
Bevi's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether Bevi's customers would recommend using the product based on a scale of -100 to 100.
Bevi Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
Bevi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 20 | Mar 2022 | 20 |
Oct 2023 34 | Oct 2023 | 34 |
Nov 2023 25 | Nov 2023 | 25 |
Mar 2024 33 | Mar 2024 | 33 |
Jun 2024 20 | Jun 2024 | 20 |
Jul 2024 27 | Jul 2024 | 27 |
Sep 2024 33 | Sep 2024 | 33 |
Apr 2025 30 | Apr 2025 | 30 |
Jun 2025 36 | Jun 2025 | 36 |
Jul 2025 40 | Jul 2025 | 40 |
Nov 2025 43 | Nov 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bevi Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Bevi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bevi Product Quality
3.9/5
Bevi has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Bevi Product Information
Bevi’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://bevi.co
- Company Size
- 51-200 Employees
Industry
Tech
Energy
Hardware and Devices
SaaS
Bevi Pricing
Bevi ROI & Value For Money
3.9/5
Bevi has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Bevi Customer Satisfaction (CSAT)
Bevi Customer Satisfaction (CSAT) Score
80 / 100
Bevi has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bevi Customer Service
3.7/5
Bevi has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Bevi's Customer Service
Address
28 Damrell Street, Suite B-04, Boston, MA 02127
Website
http://bevi.co
Phone Number
(617) 333-8191
Bevi as an Employer
3.4/5
Bevi has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Bevi scored a 43 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Bevi would recommend the brand to a friend. ENPS measures how likely Bevi employees would recommend working at Bevi to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 41% | Promoters |
|---|---|
| 30% | Passive |
| 29% | Detractors |
