20
NPS
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Beximco Pharmaceuticals
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About Beximco Pharmaceuticals' Brand
Beximco Pharmaceuticals Ltd is active in the healthcare market in Asia. The company is a major manufacturer and supplier of pharmaceutical products in its local market and in emerging and developed markets across the globe. Some of its products include inhalers, prefilled syringes, injectables, opthalmics and life-saving intravenous fluids.
Brand at a Glance
88%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Beximco Pharmaceuticals NPS
Beximco Pharmaceuticals's Net Promoter Score (NPS) is a 20 with 45% Promoters, 30% Passives, and 25% Detractors. Net Promoter Score tracks whether Beximco Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Beximco Pharmaceuticals Overall NPS
| 45% | Promoters |
|---|---|
| 30% | Passives |
| 25% | Detractors |
Beximco Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 12 | Jan 2024 | 12 |
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 20 | Mar 2024 | 20 |
Apr 2024 20 | Apr 2024 | 20 |
May 2024 21 | May 2024 | 21 |
Jun 2024 18 | Jun 2024 | 18 |
Aug 2024 19 | Aug 2024 | 19 |
Oct 2024 20 | Oct 2024 | 20 |
Dec 2024 20 | Dec 2024 | 20 |
Jan 2025 22 | Jan 2025 | 22 |
Feb 2025 19 | Feb 2025 | 19 |
Jul 2025 20 | Jul 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beximco Pharmaceuticals NPS by Gender
Male customers rated Beximco Pharmaceuticals's NPS 25 points higher than Female customers.
Male
45
Beximco Pharmaceuticals's NPS was rated 45 by Male customers on Comparably.
67%
Promoters
11%
Passives
22%
Detractors
Female
20
Beximco Pharmaceuticals's NPS was rated 20 by Female customers on Comparably.
20%
Promoters
80%
Passives
0%
Detractors
Beximco Pharmaceuticals NPS by Ethnicity
Beximco Pharmaceuticals's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 18 | Asian or Pacific Islander | 18 |
Other 100 | Other | 100 |
Beximco Pharmaceuticals NPS by Age
Beximco Pharmaceuticals's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Beximco Pharmaceuticals NPS by Usage
Beximco Pharmaceuticals's NPS was rated the highest by customers who have used Beximco Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years 50 | Over 10 Years | 50 |
Beximco Pharmaceuticals Customer Reviews
Out of the 5 Beximco Pharmaceuticals customer reviews 5 were positive and 0 were constructive. Beximco Pharmaceuticals customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Beximco Pharmaceuticals Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Beximco Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Beximco Pharmaceuticals Customer Loyalty Score by Gender
Female customers rated Beximco Pharmaceuticals's Customer Loyalty score 2% higher than Male customers.
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Male
80%
Yes
Female
82%
Yes
Beximco Pharmaceuticals Customer Loyalty Score by Ethnicity
Beximco Pharmaceuticals's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Beximco Pharmaceuticals.
75
out of 100
Asian or Pacific Islander
100
out of 100
Other
Beximco Pharmaceuticals Customer Loyalty Score by Age
Beximco Pharmaceuticals's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 78% | 26-30 | 78% |
Beximco Pharmaceuticals Customer Loyalty Score by Usage
Beximco Pharmaceuticals's Customer Loyalty score was rated the highest by customers who have used Beximco Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Beximco Pharmaceuticals Customer Loyalty Score by Industry
Beximco Pharmaceuticals's Customer Loyalty score was rated 70% by Education industry customers.
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Beximco Pharmaceuticals Product Quality
4/5
Beximco Pharmaceuticals has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Beximco Pharmaceuticals Product Information
Beximco Pharmaceuticals’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Beximco Pharmaceuticals's product the highest.
- Website
- www.beximcopharma.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Beximco Pharmaceuticals Product Quality
Beximco Pharmaceuticals's Product Quality score was rated highest by customers who have used Beximco Pharmaceuticals's products/services for Over 10 Years, and rated lowest by customers who have used Beximco Pharmaceuticals's products/services for 5 to 10 Years.
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Ranked Beximco Pharmaceuticals Product Quality the Highest
Ranked Beximco Pharmaceuticals Product Quality the Lowest
Beximco Pharmaceuticals Product Quality Score by Gender
Female customers rated Beximco Pharmaceuticals's Product Quality score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
Beximco Pharmaceuticals Product Quality Score by Ethnicity
Beximco Pharmaceuticals's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Beximco Pharmaceuticals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4 | Other | 4 |
Beximco Pharmaceuticals Product Quality Score by Age
Beximco Pharmaceuticals's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Beximco Pharmaceuticals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.9 | 26-30 | 3.9 |
Beximco Pharmaceuticals Product Quality Score by Usage
Beximco Pharmaceuticals's Product Quality score was rated the highest by customers who have used Beximco Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Beximco Pharmaceuticals Product Quality Score by Industry
Beximco Pharmaceuticals's Product Quality score was rated 3.8 stars by Education industry customers.
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Beximco Pharmaceuticals Pricing
Beximco Pharmaceuticals ROI & Value For Money
3.8/5
Beximco Pharmaceuticals has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Beximco Pharmaceuticals Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Beximco Pharmaceuticals ROI
Beximco Pharmaceuticals's ROI score was rated highest by Other customers, and rated lowest by customers who have used Beximco Pharmaceuticals's products/services for 5 to 10 Years.
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Ranked Beximco Pharmaceuticals ROI the Highest
Ranked Beximco Pharmaceuticals ROI the Lowest
Beximco Pharmaceuticals ROI Score by Gender
Female customers rated Beximco Pharmaceuticals's ROI score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
Beximco Pharmaceuticals ROI Score by Ethnicity
Beximco Pharmaceuticals's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Beximco Pharmaceuticals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4.6 | Other | 4.6 |
Beximco Pharmaceuticals ROI Score by Age
Beximco Pharmaceuticals's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Beximco Pharmaceuticals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.1 | 26-30 | 4.1 |
Beximco Pharmaceuticals ROI Score by Usage
Beximco Pharmaceuticals's ROI score was rated the highest by customers who have used Beximco Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Beximco Pharmaceuticals ROI Score by Industry
Beximco Pharmaceuticals's ROI score was rated 4 stars by Education industry customers.
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Beximco Pharmaceuticals Customer Satisfaction (CSAT)
Beximco Pharmaceuticals Customer Satisfaction (CSAT) Score
86 / 100
Beximco Pharmaceuticals has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
40%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Beximco Pharmaceuticals Customer Satisfaction
Beximco Pharmaceuticals's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers who have used Beximco Pharmaceuticals's products/services for 5 to 10 Years.
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Ranked Beximco Pharmaceuticals Customer Satisfaction the Highest
Ranked Beximco Pharmaceuticals Customer Satisfaction the Lowest
Beximco Pharmaceuticals Customer Satisfaction Score by Gender
Female customers rated Beximco Pharmaceuticals's Customer Satisfaction score 22 points higher than Male customers.
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78 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Beximco Pharmaceuticals Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Beximco Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.
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82 / 100
Very Satisfied
27%
Satisfied
55%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to Other
Beximco Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Beximco Pharmaceuticals Customer Satisfaction Score by Age
Beximco Pharmaceuticals's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Beximco Pharmaceuticals.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% | |||||||||||||||
| 26-30 | 75% |
Beximco Pharmaceuticals Customer Satisfaction Score by Usage
Beximco Pharmaceuticals's Customer Satisfaction score was rated the highest by customers who have used Beximco Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Beximco Pharmaceuticals Customer Satisfaction Score by Industry
Beximco Pharmaceuticals's Customer Satisfaction score was rated 100 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Beximco Pharmaceuticals Customer Service
3.9/5
Beximco Pharmaceuticals has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Beximco Pharmaceuticals's Customer Service
Address
, Dhaka, 1205
Website
www.beximcopharma.com
Phone Number
7
Quick Insights into Beximco Pharmaceuticals Customer Service
Beximco Pharmaceuticals's Customer Service score was rated highest by customers who have used Beximco Pharmaceuticals's products/services for Over 10 Years, and rated lowest by customers who have used Beximco Pharmaceuticals's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Beximco Pharmaceuticals' Customer Service score.
Ranked Beximco Pharmaceuticals Customer Service the Highest
Ranked Beximco Pharmaceuticals Customer Service the Lowest
Beximco Pharmaceuticals Customer Service Score by Gender
Female customers rated Beximco Pharmaceuticals's Customer Service score 0.5 stars higher than Male customers.
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Male
3.7/5
Female
4.2/5
Beximco Pharmaceuticals Customer Service Score by Ethnicity
Beximco Pharmaceuticals's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Beximco Pharmaceuticals.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4.3 | Other | 4.3 |
Beximco Pharmaceuticals Customer Service Score by Age
Beximco Pharmaceuticals's Customer Service score was rated 3.9 stars by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Beximco Pharmaceuticals.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.9 | 26-30 | 3.9 |
Beximco Pharmaceuticals Customer Service Score by Usage
Beximco Pharmaceuticals's Customer Service score was rated the highest by customers who have used Beximco Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Beximco Pharmaceuticals Customer Service Score by Industry
Beximco Pharmaceuticals's Customer Service score was rated 4 stars by Education industry customers.
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Beximco Pharmaceuticals as an Employer
Consumer vs. Employees
Beximco Pharmaceuticals scored a 20 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Beximco Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Beximco Pharmaceuticals employees would recommend working at Beximco Pharmaceuticals to a friend.
Net Promoter Score
20
NPS Score
| 45% | Promoters |
|---|---|
| 30% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 28% | Promoters |
|---|---|
| 24% | Passive |
| 48% | Detractors |
